In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 6.3 Allocation of Risk. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. Why is the price printed on the ticket different to what I paid? 6.3 Allocation of Risk. How do I change the email address on my account? Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? We often link to other websites, but we can't be responsible for their content. 0. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2.13 Seller Payment. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. Fees at 133% of the ticket itself. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. I am appalled by the lack of honesty, knowledge and training your staff showed. viagogo charge for cancelling sale - discovermade.org 1.2 Ticketing Exchange. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance I entered the incorrect email when registering, how do I change it? Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. https://www.businessinsider.com.au/the-incredible-story-of-h. shawn mendes tickets order no [protected]. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. We do not control the information provided by other users which is made available through the Site. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. I demand my money back as they never made the concert due to it being outside on the heat. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. I'm Travelling - where and when will I receive my tickets? To be a member of this Site, You must agree to accept the terms in this Agreement. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Please help! You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 5.1 Investigations. The original face. Especially for a more obscure event where they dont have huge turnover of tickets. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Jason Ridout, Listing number [protected] I wouldn't think it could be that improbable to query this as they have all the data available for them. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 16 interesting facts about mozart; chi st joseph medical records. Viagogo won't cancel my purchase - MoneySavingExpert Forum Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Sellers: once your tickets have sold, viagogo charges a service fee. viagogo charge for cancelling sale Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo cancelled my sale and wants me to pay a fee I therefore would like 40 refunded to my account please. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. I entered the incorrect email when registering, how do I change it? How can Viagogo get away with charging such big fees? montgomery school calendar meny a. This will be deducted from your next payment. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. I called back of which a different agent explained the situation and no tickets were available. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? I confirmed the sale and wanted to ship the tickets over. Editor, Marcus Herbert. 5.3 Disclosure of Information. viagogo charge for cancelling sale. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. please see in bul point the notes I have made which should evidence the disappointing communication 7.5 Miscellaneous. 21st February 2017 - email to say event had changed starting time The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. 3.2 Other Information. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. This was a completely missold ticket at a great expense. Claim it and get a lot of features. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Be the first to hear about special offers. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". 2.10 Collecting Payment. VIAGOGO scams their customers, DO NOT USE IT. This is so we can promote the sale of tickets and items that You list for sale. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 5.1 Investigations. So why is it my responsibility that the buyer must go to the event having bought the tickets? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 5.4 Making Adjustments. This fee will be deducted from your payment. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Why do my tickets have someone elses name on them? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. None of my emails have been responded to. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. 2.11 Ticket Fulfillment. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. 2.9 Notification. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 6.2 Waiver of Consequential Damages; Liability Limit. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. viagogo charge for cancelling sale - shopsindian.com We will not allow You to buy or sell tickets before You have registered with Us. Viagogo complaint: 50 euro charge of cancelled ticket sale I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. To register, You must provide your real name, address, phone number, and email address. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Can I buy tickets that are personalised with someone else's name on them? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Email [protected]@gmail.com 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. ; ; Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 6.7 Third Party Information. All sales and bids are final. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. To post a ticket for sale on viagogo You must first register with the Site. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 1.3 viagogo Guarantee. To register, You must provide your real name, address, phone number, and email address. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2.16 Claims under the viagogo Guarantee. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Shouldn't someone be keeping track of sales and preventing things like this from happening? viagogo charge for cancelling sale - oviedoclean.org I've sold WC tickets more than a month ago and Viagogo doesn't pay me. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. I haven't received an email confirming my order. But is it legal for Viagogo to charge me such extortionate fees? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Ticket listings are a representation of actual seat location. 3.3 Laws and Regulations. 2.9 a) Exception to Sellers Obligation to Confirm. Terms and Conditions - viagogo ticket exchange In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2.16 Season Cards. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. 2.13 Ticket Information. The tickets through Viagogo cost me over 300 sterling. Viagogo - didn't pay me for tickets sold through viagogo to adelle sale Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. This does not prevent us from varying these terms without reference to them. 2.1 Requirements. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. At no time do We provide the Buyer's payment information to the Seller. 2.10 Collecting Payment. All sales and bids are final. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. I haven't received an email confirming my order. viagogo - Buy & Sell Concert, Sport & Theater Tickets We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Try arrived at 12.37 pm through proof of postage. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. 6.4 Release. We endeavour to rearrange delivery with the customer or arrange a collection point. 6.4 Release. My event is cancelled or postponed - What do I do? Report a violation. What are the viagogo Terms and Conditions? There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. Just before I paid for them a huge amount was added for VAT and 'costs'. We may investigate complaints and violations of our policies. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. If You do not qualify, do not use the Services. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated What are the viagogo Terms and Conditions? Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. We may also first deduct any amount you owe us from any amount we owe you. We do not control the information provided by other users which is made available through the Site. I would like to have a break down of why this should cost so much and a POC for redress. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation missing persons national parks. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement.