Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. The position pays very well also. The goal: make life simpler for all our employees. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers must have correct fare immediately upon boarding in order to ride. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. A MARTA Mobility Service Agent will explain the service and/or mail an application. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Travel Companions are subject to the regular MARTA Mobility fare. MARTA Mobility. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station You willstill have the optionof goingintovoicemail. *Unlimited rides for consecutive days beginning first day of use. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority Customers will be asked to leave a voicemail with their name and phone number. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Visit our MARTA Mobility page to see the qualifications for this service. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Mobility Bus About MARTA. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Mobility Fares - MARTA If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. If a card has been confiscated due to usage by any unauthorized property. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Riders' Advisory Council; . To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. 2. If known, nearest cross streets and easily identified pick-up points. Train Hours. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Additional companions will be allowed on a space available basis. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. 2424 Piedmont Road, NE A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. MARTA - Metropolitan Atlanta Rapid Transit Authority The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. The operator will not carry packages through the door. Atlanta, Georgia 30324-3330. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. MARTA Mobility. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Customer Service. Simply tap your card on the Breeze target wherever your riding. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. MARTA Customer Experience. However, a replacement fee will be charged for each lost or stolen card. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA Transit; MARTA Service; Facebook; Instagram; Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. MARTA Interview Questions (2023) | Glassdoor Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. 404-848-5826. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. MARTA - Metropolitan Atlanta Rapid Transit Authority Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. When does my Reduced Fare Breeze Card expire?