Maybe they should have handled it better but as you don't know your legal rights and weren't going away quietly maybe it was the only way to make it clear to you that you weren't getting anywhere? This is an absurd policy, it's one that is not properly documented and it's one that most consumers would not expect. Unbelievably, they were refusing the refund now. Worst customer service and shipping service ever. Sadly not all While their manager sounds like the most appalling example of how not to treat a customer, I'm afraid you're slightly wrong in your assumptions.Without a receipt/proof of purchase, you actually have very little rights returning stuff and it's considered to be a 'goodwill' gesture that the store allows it. They did nothing wrong. Zara Home did exactly what they were allowed to do by law. Customer service. Zara have reviewed this claim and maintain that I have overused/badly used the sheet. ZARA HOME UK LIMITED is a government administration company based out of 120 Regent St, London, United Kingdom. Did anyone have any problems with Zara Home or is it just me??? GB 649927871; while sale of ZARA HOME products is carried out by Zara Home UK Limited, a UK company with registered offices at Lumina House, 89 New Bond Street, London W1S 1DA, Company registration number 04906026, with VAT No. And all because Zara sent me my baby girls plush set with a missing item!!!! Do yourself a favour - DONT buy here. The reason why it is not a 5 star, because of pricing. but you had no right to a refund. Zara home has sometimes unique, stylish appliances, whether you are looking for some fancy stuff or nordic style things. 2021 Trustpilot A/S. Zara provides their best customer service over email. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. Don't take it so personally. Read reviews, compare customer ratings, see screenshots, and learn more about Zara Home. I paid it. everything was perfect. Horrible customer service Written on: 30/01/2021 by AnnaMaria2 (1 review written) The worst of the worst customer service ! This is supposed to be an easy process but has taken a lot of time, energy and anger. Finally after collection (dont let me ever see that box again) they said they were pleased to provide a voucher to use online valid ONE month. Next Online Help - here you'll be able to search our help pages, find quick help links and start a live chat. Days later, they still hadn't found my package and hadn't sent the return label for the damaged items received. I contacted customer service instantly and they arranged a collection. I asked for the terms I signed up to which show this was the condition, so that I can bring my case to the local consumer advice office. The customer can be a man, a woman, a teenager or even a child who is interested in being up-to-date. I overheard exactly the same scenario in Zara (clothes) the other week.No receipt - no credit/exchange etc.It must be their policy, although unusual for the UK I think now. It has taken hours of phone calls and half a dozen emails, and the matter still isn't resolved. ZARA HOME UK LIMITED in Worldwide Jobs People Learning Dismiss Dismiss. Here is a snippet of my conversation with the store manager:Me: So i'm stuck with 2 sweaters that don't fit then?Manger: (rudely) Yup.I ended up leaving the sweaters (which were waayy to small and completely useless to me) at the cash and marching out of the store after telling the manager I'd never shop there again. Call us at 0800 030 4238 for questions about online purchases. For some items, the price is higher compared to the quality of the good. Once I explained that to Zara rep, she said, oh, right, there are 2 tracking numbers, but sometimes the warehouse forgets to provide both. Download Zara Home and enjoy it on your iPhone, iPad, and iPod touch. Footer Site Map Unfortunately, I can't find the receipt, but it wouldn't be a problem, because all high street retailers take their stuff back even if the customer doesn't have a receipt and offer a store credit or a refund, right? Monday to Friday 8:30 am to 7:30 pm and Saturdays 10:00 am to 4:00 pm. The whole set it very badly made, ill fitting and shoddy. Accept. I think this is the worst online shopping experience I have ever had. Dont be fooled by the noterietay of this brand - they are routinely ignoring consumer rights and behaving unfairly (and illegally) with their customers. Complete waste of time and no apology. Eventually after endless emails, they refunded me, but they have now blocked me from all their sites, Zara Home, Zara and Massimo Dutti. Shameful. Contacted Zara home customer service more than 5 times to arrange a collection and I have always been told to wait 24-48h for any update and nothing ! English; Education. That's interesting. Do not buy online unless absolutely certain, Overall I'd definitely recommend Zara home. Wrong. I wanted to Zara is known for cheap products and not accepting returns.Zara in store also does not enforce masks during the COVID-19 pandemic and allow customers to bully and scream at other customers. In 2016, the service agents responded to more than 17 million customer inquiries, Kohan found. Three weeks ago. Absolutely awful service, embarrassing for a company this size!! Contacted Zara home customer service more than 5 times to arrange a collection and I have always been told to wait 24-48h for any update and nothing ! If they had just told me 1 week ago when I initially asked them if they'd be sending a replacement or if I had to place a new order then the item wouldn't have been out of stock. There was nothing wrong with the frame. Never buying anything again with Zara Home. Customer service. A global company operating in this way? Unfortunately I do like their styling, MD has nice clothes, but the customer service is beyond ridiculous! Unfortunately, got the wrong size, but couldn't returm it because we went on holidays. I was sent tracking information for one box. The details have been sent correctly. Contacted Zara home customer service more than 5 times to arrange a collection and I have always been told to wait 24-48h for any update and nothing ! Ask GP Dr Amir Khan and principal Gerard Garvey, Are you pregnant? They didnt. They choose not to because it doesn't benefit them. None will refund any money. I bought some stuff for my new house here. Only the latest review will count in the company's TrustScore. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zara.com Customer Service. Get ZARAs Cheap Chic Even Cheaper from the US Online Store. Contact | Zara Home Holland Zara wrote please dont pay the toll bill we will pay it. I amwas a very loyal customer of Zara Home. Mar 1998 Present 22 years 7 months. Zara has never given credit notes for anything, so that was an unlikely resolution in this case.Some stores only offer an exchange without a receipt if the item is still in stock, such as H&M but I don't think Zara does this.I suggest either trying to write the whole experience off, rudeness aside, it's 10, and am sure you can give the frame as a present to someone. Londra, Regno Unito. It's nice if they choose to exchange it, but they don't have to. So when I bought two posters, I got a frame for one of them from Zara. I have not left my house as I cant risk exposure given I live with a vulnerable person and definitely not going to risk it for a Zara return to go to a drop point!! 3. This is absolutely the worst company in the world!!! Product search Search Click enter to go to the search tool. They are full of "so sorry for the inconvenience," but have made no offer to fix the situation. Contact customer To think the EU countries are utter fuckwits over the AZ vaccine? Zara's customer service is total crap which is why I haven't shopped there for several years. Zara AND Zara Home both have given me terrible customer experiences.All Zara products have terrible quality. Never buying anything again with Zara Home. Upon getting back, came to my local Zara Home, planning to return the frame and get set of bed linen instead. registration number 04906026, with VAT No. Avoid at all means! For the price, the really should have gone that extra inch with finishing. Very Poor and extremely slow customer service! Category menu Even if it had been on my bed since the day I bought it it should not be full of holes. Ask midwife Hannah Harvey, Do you have questions about the return to school or regular COVID-19 testing? Appaling service I would discourage anyone from buying zara bedding. I had my "pretty woman" moment, saying "you've just lost a very loyal customer who was spending XYZ in your shop" but left feeling very shaken and humiliated and made felt as a beggar. We used the voucher to purchase placemats. All in all, quick solutions by customer service which doesn't fix the issue and demands lots of time from the customer products are not of good quality, Wrong color received, took me almost 1 month to get it replaced.. Bad customer support. I tried to exchange 2 sweaters I'd bought as a christmas gift for my friend (I got the size totally wrong because it seems like everybody must put on at least 30lbs as soon as they walk through the door at Zara's..).I went on Dec. 27th with sweaters (tags on) and receipt in hand and they told me they weren't doing exchanges/returns on that dayI grumbled a bit but left. Had a pretty smooth experience overall. The difference was around 80 pounds, so Zara would still be making profit. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE DO NOT EVER SHOP ONLINE!!! It was a direct contradiction of an undertaking made. The bench is absolutely beautiful. Read reviews, compare customer ratings, see screenshots and learn more about Zara Home. You may contact our customer service department on our freephone number 0800 026 0091 or by filling in the online contact form on our website, or by emailing info@zarahome.com. They also have a record of making up the rules as they go along - "You may only try on clothes in the changing room" / "You may not try on coats in the changing rooms"WARNING if you buy a product whilst on holiday abroad they will tell you they have a worldwide exchange policy - this is a lie. I never heard back and I contacted them again after the collection and they've now informed me that the item is out of stock and that I will receive my refund between 10-14 days from now!!! I have never, ever experienced such HORRIBLE service ever!!!! These cookies are necessary for the correct functioning of the Platform, and they cannot be deactivated on our systems. You can find contact details for Zara.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They don't care about their customers, they care about the bottom line and this leads to a terrible, dehumanizing shopping experience. Footer Site Map Very Poor and extremely slow customer service! So when I bought two posters, I got a frame for one of them from Zara. In my expeience, all retailers I dealt with, were eager to offer an exhange, especially when I was planning to buy something else at thr same time and to return unwanted purchase as a part of the new purchase.I know, it's just a frame, but honestly, it's the attitude which was so hurtful and unpleasant.Thank you all for listening. I do not ever want to order online again. CSAD It's clear Zara cares nothing for quality control or customer service. Whilst the customer service was very, very poor, you don't actually have any entitlement to exchange, refund et al without a proof of purchase. For over a month , no one acknowledged my questions or explained. Customer Service Associate ZARA HOME UK LIMITED. with VAT No. Damaged items and unhelpful customer service. I have used it on three seperate occasions and the flat sheet is now in holes. There are plenty of stores where your money can be spent, without the aggravation!!!! Insegnante English Centre S.r.l. Initial Zara.com complaints should be directed to their team directly. Claim your company profile to access Trustpilots free business tools and start getting closer to your customers today! On top of that I am also still waiting for a response in regards to a difference case from before Christmas!!!!! Contacted Zara home customer service more than 5 times to arrange a collection and I have always been told to wait 24-48h for any update and nothing ! Wish I could find the poor woman I heard arguing with the manager the other week. Unfortunately, got the wrong size, but couldn't returm it because we went on holidays. Parcel weighed 10kg too heavy to buy or return in store. Once I had ordered I immediately started to receive a flood of confusing/contradictory automated emails telling me my order was modified, or items had been cancelled, or were not in stock etc. If you were hoping to talk to a Zara agent live right now, on the phone or via live chat, this might be disappointing. ENTORNO DE PRUEBA / TEST ENVIRONMENT. That took A LOT of organising. With or without receipt. You bought the wrong one. Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. The Most Appalling Customer Service Ever. Bought loads of things from them, like their stuff, like the design and quality, etc. I confirmed with FedEx that this was impossible and with my driver who assured me he'd only had one package for me. Bought loads of things from them, like their stuff, like the design and quality, etc. Don't waste your money, unless you want a lot of headaches. Duplicated order, Appalling customer service, bank charges caused Robbed of 188.99 by Zara! Returned the bedding via DHL pickup at their direction. I never received my package and Zara wont replace or refund. Very dainty and fresh design. No replies through WhatsApp chat for days on end customer service telephone advisors bare face lying twice will not take my complaint on the matter!!! These items are subject to our terms and conditions policy . I suspect there will be legal claims brought against Zara Home as a result of their flagrant disregard for their own customers in earnest and consumer law. Not the point I know but is it really worth it fiscally? At least it was only a 10 frame and you know your position for future reference. Definitely do not recommend. I wrote to Zara to clarify on numerous occasions and received only vague and partial responses. At the till the manager a)refused an exchange; b)refused a refund; c) refused to take it back as the part of the new purchase; d) yelled at me at the end of our conversation, saying "the conversation is over!) To comment on this thread you need to create a Mumsnet account. The Zara website stated 'There was a problem processing your order' upon checking out, therefore I But when it arrived, it only had 2 of the 8 items I ordered, and both were damaged to the point of being unusable. Our money is hard earned - why hand it over to a nasty corporation that cares nothing about you or your experience. So I am going to give their headquarters a call on Monday to let them know about the way I was treated yesterday and today and hopefully it will change smth in the way they coach their staff (naive, moi?). accept. This was my first time ordering online from Zara Home, and it has been a hassle from beginning to end. The worst of the worst customer service ! Shop elsewhere where you're treated with the dignity and respect you deserve. Over a month ago I made one order including multiple items, all of which appeared in stock online. They will give neither an exchange/refund or voucher. Eventually one random item turned up, for which they charged me delivery cost as I was now under the delivery free threshold, as they had unilaterally cancelled all my other items!! Let me hear your most ridiculous baby boasts, Houseshare problems - tenant's new boyfriend refuses to leave, Do you have questions about pregnancy or your new baby? The worst of the worst customer service ! ), even going as far as trying to bully me into closing a PayPal dispute I had to open because Zara Home were refusing to return my money. Monday to Friday from 8:30 am to 7:30 pm, Saturday from 10:00 am to 4:00 pm Your details have been sent. Aside from poor quality of the products (cashmere throw had fluff coming off it that covered my sofa) the returns service is absolutely dismal. Zero respect for customers from Zara Home, instead of spamming us with useless automated emails they need to learn to actually communicate what is going on! Retailers cannot win by pissing off their customers. I went back 2 days later (after now losing the receipt..) and attempted to exchange the 2 small sweaters for 2 large sweaters (they had a zillion of these sweaters i might add..) and was told they could do nothing for me without a receipt. Bought a beautiful wooden bench which unfortunately arrived damaged. Contact | Zara Home United Kingdom I had the same issue with Zara in here in Canada. Dec 2014 Present 5 years 10 months. Zara The contact number for Zara is available directly from their website at no or lower cost 0800 030 4238 Call Connection, Calls cost 7p per minute plus your standard network charge. Download Zara Home and enjoy it on your iPhone, iPad and iPod touch. But it really is a beautiful and very sturdy bench. I wish I'd read these reviews before ordering, and I hope my review saves someone else this hassle. Appalling customer service! I am was a very loyal customer of Zara Home. They were faulty and upon claiming a refund they only refunded 30% of the purchase amount and not giving us a new voucher for the remaining amount! I bought some bedding which I love from Zara home! Or if you paid by card, go back with a copy of the statement showing the transaction, but I"m sure Zara, like Topshop don't accept this anymore.Zara has never really cared about customer service, they make enough money without doing so and don't really care about anything the customer says.I'm really sorry to hear about your experience, How did you pay, if by card thestatement is also proof of purchase. Some product seem a bit expensive for what they are, I think sales are ok but items are still expensive online during sales. I am absolutely shocked by the appalling customer service received from Zara Home. Sign up to test new midwifery service Juno. No one seems to help regarding this. But at least you know there should be a person on the other end helping you, and it may take less time overall to They don't, if you want to buy a present to take with as I did to my daughter in the UK, don't! The first time I requested a collection no one bothered to turn up, the second time I did they turned up but didnt bother to ring the doorbell, just leave a note in the mailbox. Extremely disappointed. GB Extremely disappointed. He was very rude in the way he handled it, and you should probably write to head office advising some training for him! Obviously if it's a faulty item it's a little different but if it's purely because you've changed your mind, then no, they don't have to do anything, although most stores now do.True, some of the big high street stores will exchange goods with no receipt, but it's only M&S and BHS (I think) who will give a credit note. Appaling customer service in Zara Home- anyone else had the same experience? Next they wrote they would not reimburse me but could offer a voucher after the box was collected. Last month, ZARA, Spains cheap chic fashion retailer opened a new online store in the US.ZARA already has online stores in various countries around the world, including Europe and Asia, but the new US store is different for one reason: the prices are lower than those of almost all the other countries stores. At the same time I asked if they would be sending out a replacement after the collection or if I would need to place a new order, they said they would get back to me and let me know. Zara actually listens and reacts to customer feedback They did not provide it. ZARA has a worldwide reputation for poorly trained staff who seem to be backed up to be rude to clients. I returned an item for refund because it didn't fit me, they said they didn't receive it, even though I have confirmation, and refused to refund my money. On our website you will find a selection for Zara Home items, so you will be able to place orders with both Zara and Zara Home items. ZARA Care. I was very unhappy. No complaints at all with the napkins and towels. Extremely disappointed. This is page 1 of 1 (This thread has 15 messages.). Change store. GB 821 1226 79 ("us"/"our"/"Zara Home"). I have tried to order twice from Zara Home Online and BOTH times they attempted to refuse rightful refunds (second time for an order which didnt even exist!!!! Quality is also good, defective items have never been found by me. I called and was told there were 2 boxes, and both had the same tracking number. Its like they just dont care. ENTORNO DE PRUEBA / TEST ENVIRONMENT. Quality Assistant Johnson Controls S.r.l. I have never experienced anything like this before or since anywhere else. No one seems to help regarding this. It is a zoo. INDITEX Group (Zara, Massimo Dutti, Bershka, Pull and Bear, Zara Home) To support store objectives by delivering excellent service in line with our customer service standards and to ensure the effective maintenance of designated sections Key Responsibilities