_W.storeCurrency = "GBP"; Fantastic service with a lovely consultant. _W.storeEuPrivacyPolicyUrl = ""; staysure hung us out to dry. Information provided by various external sources. Stay sure have been helpful so far. Have a fantastic holiday. _W.customerLocale = "en_GB"; To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Whenever you need us, our 24/7 claims team is here for you. Anyone can write a Trustpilot review. I could put it down racism but overall they are just a horrible company who treat people bad. 11 Staysure reviews. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Find Reviews. Replies to negative reviews in < 24 hours. right: 0 !important; Know your worth dont let money make you settle in a job who doesnt care about you. Have a fantastic holiday. A good clear line, too, with no annoying background noise! I was really impressed how EASY and QUICK to claim and get the money back. Anonymous Employee in Northampton, England, I applied online. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. My dad died whilst abroad, he was insured with stay sure. It was my aunty and they told me its not compassionate. No administration fee is changed while making changes through My Staysure. It should be made more simple. Very friendly, nice people to deal with. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Have a fantastic holiday. Weve helped millions of people find a resolution. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Also, for some of our insurers we may receive a profit share payment if they Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Instead, theyre full of the info you need to get things sorted. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Sometimes the Customers are not vey nice. Clear All. Staysure is a trading name of TICORP Limited. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Verification can help ensure real people write reviews about real companies. Interview. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! You can see if your question is answered in our FAQs below or you can contact us today. Not a good experience. So you can be confident that youve got the right cover, thats tailored just for you. You will receive a written acknowledgement within 5 days of raising your complaint. If youd prefer to speak to a member of the team on, please call us on: Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .galleryCaptionInnerText {} _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; 2730-055 Barcarena, Customer Services Department Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. . At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. } My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. What a get-out-of-jail clause that is! Check out what 241,874 people have written so far, and share your own experience. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Verify your email to use filters. Warm regards,Siobhan. You may change your settings at any time or accept the default settings. Resolver is free. a:hover, office: Av. We are remunerated by commission for the arrangement, service and renewal of Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Staysure Expat, It wasn't great. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. - Calling from outside the UK: 0044 1604 210 845 We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. We also ensure all reviews are published without moderation. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Consumer guides, newsletters, surveys and more! Opportunity to express yourself and share thoughts and ideas. achieve performance targets across their product portfolio. Thank you for choosing Staysure. .wsite-button-inner {text-transform: none !important;} Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. A nice change from the hassled feeling I often feel when dealing with call centres. Have a fantastic holiday. Wed like to take this opportunity to wish you success in the future. (function($) { We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. (yes - you get penalised financially for helping customers). Companies can ask for reviews via automatic invitations. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We are investigating your comments and will contact you shortly. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. ERGO Seguros de Viaje Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Dear Denis Kumm,Thank you for your 5 star review. } Simple! Dear Geoffrey Brooks,Thank you for your 5 star review. Not everything they do makes sense. Contact Staysure customer service Resolver can help you send your complaints to Staysure. .mobile-nav .icon-caret { Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. .wsite-product .wsite-product-price a {} You can email us at info@staysure.co.uk Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. We hope this will continue to inform and provide insight to our employees on the decisions we make. They are not authored by Glassdoor. I tried three times and received a message that there was something wrong but no explanation on what the problem was. false, We class a complaint as any expression of dissatisfaction whether written or verbal.. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Unhappy with your Staysure experience? Theres no jargon in our rights guides. .wsite-button-inner {} Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. One rule for one employee and another for another. Verification can help ensure real people write reviews about real companies. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Wednesday 28 December: 8:30am 8pm Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Have a fantastic holiday. The process was quick and easy and Lisa was very pleasant to deal with. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Have a fantastic holiday. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Staysure 7 Nov 2022 - Remote Customer Service Representative . I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Staysure is a trading name of TICORP Limited. If you need more help, please visit our FAQ Help Centre. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { My mother was diagnosed with terminal cancer after taking a policy out. Don't Pay out on Holiday cancellation due to Death of Parent. HR Director. #wsite-title {color:#000 !important;text-transform: uppercase !important;} your insurance policy. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{}