Q: What were the problems with Samsung refrigerators? Not sure how to find info, keep looking online as another will probably open. When you pay that much to have the ice maker and it doesnt work, that is totally unacceptable!! Luckily we did, as I have had the ice maker replaced 4 times and still have the same problem with soft ice, constant drip and or not making ice at all because of ice buildup in the unit itself. To Date I have Spent $800 on Repairs to Appliance Repair Companies Replacing Circuit Boards and other Parts. The parties in this dispute are Samsung refrigerator owners and Samsung USA. Can someone post how to join the class action suit. A class action lawsuit has been filed against Samsung, alleging that their refrigerators do not keep food sufficiently cold. Its been a little over 2 yrs and now its no longer making ice at all? The attorneys heading the case are Darryl Myhre, Jo Anna Frager and Jeff Weske. You spend almost $4000. Maybe weve been fortunate, but, so far, Samsungs regional tech service has repaired or replaced the ice maker in each instance. Check out the latest Samsung class action lawsuit updates and settlement news to discover if there are any potential Samsung lawsuits you can join. The ice maker has failed (frozen) five times since I purchased it. The date on my samsung RF26xAEWP is Oct 2009, It has always iced over. Maybe they can point you in the right direction on how to file a claim now. From what I have read, no reply to the question.. In the lawsuit, a few irate filers are attempting to recoup $88 million in legal costs. Consumers began to report problems with their Samsung refrigerators in 2014, ranging from cooling issues to problems with ice makers. Since that purchase at least 5 times a year we had to thaw out our icemaker. Im worried the water line will freeze and burst. He is very familiar with Samsung and is writing up what he found. The exact amount of compensation that each consumer is eligible to receive will depend on the specific circumstances of their case. I purchased a new refrigerator and moved this refrigerator to the garage as I am just sick of dealing with it. [Answered!]- How To Join Samsung Refrigerator Class Action Lawsuit Consumers who had suffered significant losses as a result of the defects in their refrigerators, such as the loss of expensive food or the need to purchase a new refrigerator, were also eligible for additional compensation. Samsung should get out of the refrigerator market !!!! We want to be part of this class-action lawsuit against Samsung. Required fields are marked *. The mediator will assist the parties in settling. It got to the point where we were defrosting it almost every 2 weeks to every month! MY SON, MY DAUGHTER AND I ALL HAVE SAME SAMSUNG REFRIGERATOR AND WE ALL HAVE SAME PROBLEMICE MAKER FREEZES UP AND NO LONGER WORKSTHE REFRIGERATOR BUILDS UP ICE IN BACK OF REFRIGERATOR AND LEAKS WATER OUT THE BOTTOM UNDER DRAWER.I HAVE HAD A REPAIRMAN COME TWICE.AND CHARGED ME ALOT JUST TO USE A HAIR DRYER TO UNFREEZE THE ICE COMPARTMENT..HE REPLACED SOMETHING IN BACK OF INSIDE AND CHARGED ME LIKE 150.00 THEN IT KEPT HAPPENING AND ANOTHER REPAIRMAN WANTED 500.00 TO REPLACE INSIDE BACK OF REFRIGERATOR..NEVER NEVER AGAIN AM I BUYING A SAMSUNG AND FEEL BAD MY 2 KIDS WHO GOT HOUSES OF THEIR OWN ARE HAVING SAME EXACT PROBLEMSMY SON WENT OUT AND BOUGHT JUST AN ICE MAKER SO THEY COULD HAVE ICE. "They run above the temperature at which food can be safely stored," the lawsuit alleges. While the company isnt denying that the ice maker is defective, the lawsuit claims that it has failed to issue a recall and offer a repair or replacement. The Energy Department notified Samsung of this on Feb. 18, 2010. I am hoping to get another 5 years out of it but who knows. They can also contact Samsung or the claims administrator for more information. The lawsuit alleged that Samsung had sold refrigerators with design and manufacturing defects that caused them to fail prematurely. If they would have offered to replace the refrigerator before knowing this is not the only Model# with the issue I may would have said yes, but now no. Its also important to keep in mind that compensation varied depending on the specific problems experienced and the model of the refrigerator purchased. In a class-action lawsuit, customers of Samsung have sued the electronics business, saying that certain of the companys refrigerators do not keep food cold enough. A class action lawsuit claiming to represent all Samsung ice makers claims that more than 20 models are flawed. Another might open in the future. It makes the metal auger incapable of breaking the ice sheet and now it cracked the body of the ice storage area. Start having problems with the ice maker freezing and then it started to unthaw my food. Samsung class action alleges company falsely advertises Galaxy S21 storage capacity Read More . I have contacted my store at least 5 times and they always send a technitian but the problem re-occurs. Samsung Fridge Lawsuit Class Action - BenchLaws No power, nothing. The Samsung Galaxy S23 leaked colors: Sneak peek! would like to know how to sign up. We called Samsung 8 times being told the ice maker is not covered and there is no way to fix it. Please get in touch with us if your Samsung gadget has blown up or caught fire so we can look into your legal possibilities. Samsung Refrigerator Ice Maker has not worked since installation the ice maker freezes up and it leaks inside and outside the refrigerator. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawDefence.org. They came and fixed it because still under 1yr warranty. Thousands of Samsung refrigerators have been recalled in recent months. I currently am defrosting it again. Join Samsung Refrigerator Class Action Lawsuit - Legal Axe Consumers who had purchased affected models and experienced problems such as cooling issues or ice maker problems were generally eligible for compensation. I would NEVER buy Samsung and certainly wouldnt buy anything from this criminal company again. How do I get into this lawsuit I have a Samsung refrigerator trouble from the start with the icemake first time warranty covered but it just keeps frosting up I have a model number RF265BEAESG bought in 2018 serial number OATU4BBK1001158V how do I get my money back I need a working fridge. I have to get on my hands and knees and chop the ice out so my freezer door will shut and work properly. When I came back inside there was a massive amount of water all over my hardwood kitchen floor. I joined the lawsuit at the height of the opposition and am trying to figure out where to go from here? How do I do this? We even bought the extra warranty and had repaired several times and the top ice maker doesnt work at all the bottom one just when it wants to. I have a 2019 Samsung refrigerator. VIDEO: How To Join Samsung Refrigerator Class Action Lawsuit? I would like to be part of the class action against Samsung. My rep from home depot was very good, he gave them what for when they tried to play with him, he went right to the top after about an hour and got me a replacement. Who: The lawsuit is between Samsung refrigerator owners and Samsung USA. Finally gave up and brought ice in that takes up room in the freezer for past years (just like back in the 60s). He then used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and 29 degrees near the bottom, court documents state. Getting through to Samsung customer service has been/is difficult at best. I had forgotten that it came out that far! No more Samsung fridge for us. I know its hard but please do it or we are further at their mercy. Please and thank you. Samsung Refrigerator Class Action Lawsuit - Ink Laws I could find only one receipt, as I paid two other repairmen for their trip time and effort with a couple $20s when they said Nothing could be done to fix it. I bought the refrigerator last year and its just out of warranty and Im just now finding about the class action suit. The CPSC is responsible for investigating safety hazards and defects in consumer products, including refrigerators. We have a Samsung RF28HMEDBSAR/AA unit, and it has done what is stated here since the day we got it? Heres Why You Need an Attorney. Samsung should not be allowed to do business in the U.S. for this scandal. I have been dealing with Samsungthey are a nasty, disgusting company. These issues led to a class action lawsuit against Samsung, which has now been settled. I see many folks having the same problem with the ice makers. Would you take someone to court in a group action? In the meantime, the lawsuit is moving forward despite a court ruling against the company. So far replaced 4 times. Had to have help to move the refrigerator to turn off the water valve. Latest Samsung Watch 2021 : User Experience. If your legal rights are affected by a class action, you usually will only need to get involved once the case settles. An Indiana customer filed a complaint with the CPSC on July 14, 2021. Its ashamed costumers spend there HARD EARNED MONEY on Junk that is just pretty on the outside. Moreover, the company failed to offer a service bulletin to address these problems. Samsung is being sued for allegedly marketing faulty refrigerator models that have a history of breaking down too soon. The original class-action lawsuit was filed in February 2017. My Samsung French door refrigerator ice maker continues to ice up. defect known issue lawsuits happening..i called samsung, they are sending a tech out free of charge next week. They claim that Samsung refrigerators with French door dispensers have a noisy fan, slushy ice in the bottom, water under the crispers, or running down the wall. At issue is a line of refrigerators Samsung sells to American customers, which have double French doors and a bottom freezer, range from $1,000 to $3,000 each and come with a one-year warranty, attorneys said in court documents. So they sent a contractor out to fix and I have pictures of silicone that they put on running down the inside of my refrigerator wall exposing my food! If the ice maker is removed, unplug the refrigerator to prevent the cooling loop from freezing while it is in use. Galaxy S7 Edge consumers have launched a lawsuit against Samsung. Consumers can contact Samsung or the claims administrator for updates on the status of their claims or for more information about the claims process. Please update the body of your original post to include this information. Consumers had to provide information such as the model and a serial number of their refrigerator, the problems they had experienced, and any expenses or losses they had incurred as a result of the defects in their refrigerator. He then said that he could not help me! Has anyone figured out how to join? The company has responded to the complaint and has agreed to settle. What a real pain just to get a refrigerator that works. Weve have numerous problems with the drawers opening & closing and also the water/ice dispenser is full of mildew. In October 2020, we also purchased a four-door Samsung refrigerator (same model RF28T5021SG/AA). The ice maker has never worked right we had the water lines changed a few months ago and now ice builds up under the freezer drawer causing the freezer door not to shut. I would like to join your class action law suit. I purchased a Refrigerator model# RF26J7500SR/AA on Dec of 2018 and was installed in March of 2019. Addition Information Samsung Ice Maker Lawsuit, Class Action Lawsuit Filed Against Samsung Refrigerators Due to Ice Maker Issues. Consumers should expect to receive a response regarding their claim within a reasonable period of time after submitting it. PLEASE HELP BECAUSE WE CANNOT AFFORD TO BUY ANOTHER REFRIGERATOR. I would like to join the class action for defective Samsung icemakers. Not just Note 7 owners are experiencing difficulties. Had to have a restoration company come in to dry out my floors, carpet and basement. I dont understand how thats fair when We pay on time every month. I have referred this from the local dealership to corporate. Ron, You are good man, you will be lucky to gat a piece of paper from the settlement, IF there is one. In addition, the lawsuit asserts that Samsung was aware of numerous instances of fires and injuries brought on by the flaw yet did nothing to rectify them. Looking to YouTube most of the people that have bought the Samsung refrigerators are experiencing problems. At this time, there hasnt been a Samsung refrigerator recall in the USA on these refrigerators. Silly and genuine hearted us we went on the word of Samsung, guess what? The lawsuit claims that Samsung knew about the problems for years, but refused to replace or repair the ice maker. We have had out freezer fixed four times. You might be qualified to join a class action lawsuit against Samsung if you bought a Samsung product in Illinois within the last four years. I would like to join the class action soon to get Samsung, I have a French door sanitizer that was bought in 2016, the icemaker stays frozen up no ice cues can come out, my brother-in-law comes down about every six months and he would defrost it and and get it working again. How do I file for a Samsung refrigerator lawsuit? 2022 CBS Interactive Inc. All Rights Reserved. Samsung Refrigerators Subject to Hundreds of Consumer Complaints Consumers who believe they may be eligible for compensation should review the settlement terms and eligibility criteria carefully to determine whether they qualify. Why must I now have to be burdened again with the cost of repair and transportation if this is a defect in the manufacturing process? Please sign me up. The class-action lawsuit has been ongoing since last July when the Samsung ice maker stopped working. A: The settlement provides compensation for repairs, replacements, and out-of-pocket expenses related to the refrigerator issues. If you bought a Samsung refrigerator in 2010, you can join the Facebook group. I think they should be sued along with Sam Sung. Best Buy had to have known about this problem and never mentioned it. Samsung Refrigerator Class Action Lawsuit Settlement Count me in. This includes keeping the refrigerator clean, checking the temperature regularly, and replacing filters and other parts as needed. I have the same issue with my Samsung refrigerator. Weve had the service department at our house two separate times and paid for both service calls. I tell my friends and relatives NOT to purchase Sam Sung products from Home Depot. It has been repaired several times and still has the same problem. Consumers who had purchased affected Samsung refrigerators were eligible for compensation under the terms of the settlement. Samsung is currently facing multiple legal actions. The most recent, filed in 2017 is no longer accepting members as it is in the mediation/settlement phase. Hearing Set After More Than a Year of Mediation - Class Action Lawsuits I have the same problem as everyone else , ice maker has never worked right. Food experts recommend cold storage at 43F or. Where is our consumer protection? I work out of state and my handicapped wife has had to spend several hundreds of dollars to have it repaired or replaced. We have a side by side Samsung RF28HFEDBSR/AA purchased from Best Buy in 2015 & after the first year same issues with ice maker, freezer freezing over, temp issues & water leaking. Once the claim was submitted, Samsung processed it and provided compensation to eligible consumers. We purchased ours in 2017 and have had it repaired numerous times. The letter should explain why they are filing the case in the class action lawsuit and ask for a fix or proof of warranty. So I said well then leave the ice maker ticket so the tech can check it out! Hello, My name is Kimberly S Singletary & My Husband Kelvin & I bought a Samsung Refrigerator from Lowes & it stopped working properly about a week in a half ago. on a refrigerator and you expect them to stand by their products. Hope you will join me for all your Samsung and Tech Reviews and recommendations. When everything is said and done, you wont know how much money youll receive, but any prizes will be far more than your budget. I am also a samsung refrigerator owner who has had problems. Customers Matthew Jordan and Lisa Saghy and their attorneys filed the class-action lawsuit on May 13 in New Jersey, where Samsung's U.S. operations are based. A $4 million settlement has been reached in a class action alleging that All-Clad misrepresented its cookware as dishwasher-safe. They even exchanged it because I hounded them but the second one does the same thing. The ice maker has been serviced once and replaced under warranty. Please do so if you intend to bring a class action lawsuit. So, I gave up and decided to call Samsung directly. We managed to get Samsung to pay for most of the repair. Have tried for a week to get service to see what caused this problem and nobody responds to my pleas. Its holding a cool temp . Its important for consumers to review the settlement terms and eligibility criteria to determine whether they may be eligible for compensation. As it stands right now, however, there are still no significant updates to share. I said it is because of the ice maker why is it not covered? I cant even get the tray open because it freezes solid. but i dont know what this tech is going to do if it cant be fixed.. how do i take action in the lawsuit ? Add my name to the list. My Samsung French Door Refrigerator has a puddle or Ice build up under the vegetable draws,, LG Settles Class-Action Lawsuit Over Refrigerator Compressors We just found out about this lawsuit this month from a appliance service man. I purchased my Samsung in 2015 it has French doors and a middle meat/cold drink drawer w/drawer freezer. I will never purchase another Samsung product again. At first, it was considered that the battery issue was specific to a particular model. The ice maker has been freezing up for yr or so . Good luck to all of you, we are going to need it. Samsung is criminally negligent (and so is Home Depot) for selling this garbage. This will never dry in a cold refrigerator! The lawsuit against Samsung has been in mediation for more than a year. I bought the French door, freezer at bottom and top. Just finished taking everything out of my fridge. It has frozen up once and is currently leaking water into the crisper and out the right hand corner of the freezer. Do they have a lawsuit pending against them. Claims had to be submitted by a specified date in order to be eligible for compensation. Thanks. Please add me to your class action lawsuit. WRTV Investigates found that thousands of consumers had filed complaints about the Samsung refrigerator. Samsung Ice Maker Class Action Suit - YouTube Its lawyers have said that it is working with the class action lawsuit to settle the issue. Eligibility for compensation depended on the specific problems experienced and the model of the refrigerator purchased. Our daughter has one of these and its been nothing but a problem. Samsung Refrigerator Class Action Lawsuit Settles - Law Defence I paid out of pocket to have the defrosting issue fixed, and thought that would fix the ice maker too, because I thought the ice buildup there was related to the ice buildup in the back. It took two hours today. Bennett February 23, 2022 28 2 min read. Now past 4 months ice is building up by the fan. I just noticed there was one, and I thought it was only my fridge that had that problem. Samsung fingerprint security Samsung Electronics, a world leader in advanced semiconductor technology, today introduced its Samsung Electronics, a global leader in innovative semiconductor technology,, Read More Samsung has released a smart all-in-one fingerprint security IC for biometric payment cards.Continue, Samsungtechwin Regional Office2180 Palm AveSan Mateo, CA 94403, [Answered! ]- How To Join Samsung Refrigerator Class Action Lawsuit, Samsung SmartThings Energy: The Smart Way to Manage Energy, You won't believe what Samsung and Google just announced for your smart home, K9 THUNDER HOWITZER SELF-PROPELLED (Made in Korea), Samsung Bot i Next-generation interaction robot News, You wont believe what Samsung and Google just announced for your smart home. We have finally stopped using the the Ice-Maker and are freezing Ice with our antique aluminum ice trays. I will like something to be done to this problem. We purchased a 4 door Samsung Refrigerator, February 19, 2019. CLASS ACTION LAWSUIT MODELS FOR SAMSUNG REFRIGERATORS, Samsung Faces Lawsuit Over Fridge Design That Allegedly Causes Food To Spoil. We would like to join the Class-Action Law-Suite as well. Few months later I started having problems with the ice maker like the comments above. The complaint claims that all Samsung refrigerators have a label with a freezer drawer at the bottom and a twin-door (or French door door) design at the top. Some time ago that ice maker was the replacement for the original one that also died. In 2020 during pandemic lockdowns, it became a major issue. I have a Samsung RF28JBEDBSR/AA I have just quit using the ice make and buy ice. It offers a partial refund instead of a replacement. Samsung is the WORST product ever, and I dont miss an opportunity to approach other shoppers looking at any/all of their products. To receive compensation, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. We have spent $700.00 in repairs after the extended warranty expired. In addition, the complaint asserts that the refrigerators exceed a safe temperature for food storage. I have theexact refrigerator and exact same issue with my ice maker. I have to do this several times a week. In the event of a major problem or defect with a Samsung refrigerator, consumers may also want to consider filing a complaint with the Consumer Product Safety Commission (CPSC). Until this moment , I did not know there was a lawsuit on the Samsung refrigerator. ICE Limitations. i want to sign up for the law suit on the ice maker. Lots of questions here about how to join the class action suit, but no answers. What is Samsung Bot i? Samsung has released a smart all-in-one fingerprint security IC for biometric payment cards. It has now been having power issues and is glitchy. However, not all of the model numbers have been impacted. It has rewarded over $6 million to Samsung customers in the past few years, and it is not surprising that the company is facing a large number of class-action lawsuits involving its products. Used every towel in the house to sop up the water which even traveled to my carpeted floor. in order to use, we need to defrost at least every 2 weeks. They love to make money selling the units but then tell you to contact Sam Sung! how to join samsung refrigerator class action lawsuit 2021 - CleanWorld I am having the same problems as described above with a Samsung refrigerator purchased in 2018. Furthermore, the plaintiffs allege that the manufacturer has failed to issue a recall. Samsung processed the claims and provided compensation to eligible consumers. Despite proper maintenance, some Samsung refrigerators may experience problems. After further research, we found out about the ice maker issues and lawsuit against Samsung for the faulty ice maker issues! Its important for consumers to note that there was a deadline for submitting claims under the settlement. After months of having the refrigerator it began this buzzing noise and we discovered that the unit had issues with the ice maker. Your email address will not be published. It also provides them with compensation for the inconvenience caused by the faulty ice maker. The group's moderator, Tom O'Shea of Ohio, told CBS affiliate WTKR that he's trying to help people get refunds for their purchase. I thought Id be fighting a losing battle, but now I see many others have had the same problem. Electronics giant Samsung is facing a class-action lawsuit from customers who say some of the company's refrigerators don't keep their food cold enough. This became very annoying and frankly should not be a problem on a refrigerator that cost us $4000+! Home | LG Refrigerator Settlement According to the lawsuit, Samsungs french door refrigerator was aware of the flaw that causes the battery to overheat and the phone to catch fire but chose not to inform customers of it. When the ice maker is removed, unplug the refrigerator to ensure the cooling loop does not frost over during service. We recently discovered a puddle on the kitchen floor and it turned out that water was leaking onto the floor of the fridge. 2. A class-action lawsuit against Samsung could also serve as a warning to other manufacturers to ensure the quality of their products. He moved it as per a Samsung Service Bulletin But the ice maker still freezes uop every 1-2 weeks and my husband has to use a spatula and my hair drier to get the unit out and clean up and restart it. Samsung products suck. My sons is identical and his quit also. We called Samsung right away and they said they would handle the ice maker costs for a tech to come out and fix it. WHAT A PIECE OF CHIT SAMSUNG IS. The proposed class action lawsuit follows closely behind a separate Whirlpool class action lawsuit that was recently settled for $21 million to resolve allegations concerning defective drain tubes in refrigerators manufactured by the company that caused freezing resulting in water leakage. I am also interested in entrepreneurship, gaming, and basketball. The lawsuit lists more than 20 models of Samsung refrigerators. The model number is RF23HSESBSR/AA. Ive more than paid for that refrigerator just in ice. You might be surprised. Samsung loves to frustrate the consumer with all the run around they do. A technician showed him how to defrost the ice maker, loosen the ice, remove the screws and take out the ice maker and its "auger motor." He then allegedly showed the plaintiff how to defrost the ice buildup inside the ice hose/drain with a space heater or hair dryer.