Expect More. 0000005863 00000 n 0000008779 00000 n Tip: Try to lift as straight as possible out of the tiller. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. I had my second issue within 17 business days of receiving the scooter. 0000003486 00000 n Kid really loved the speedometer and the cruise control feature! I am on the hook to pay for shipping to send back their poorly made products. Watch out world! Need help troubleshooting a scooter issue? Troubleshooting Your Ride - GOTRAX.com GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. . Gotrax gxl v2 won't power on : r/ElectricScooters - reddit I cant find anyone who sells them including the gotrax website, acisneros0873 - GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. When GOTRAX GXL V2 display is blacked out you can release Power Key. Make sure the petals are level with each other and on a flat surface. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Back fender completely broken off, bottom screw plate snapped. I requested a refund. Listen or look back to see if the rear wheel is slowly spinning. Reply, Took mine to the local bike shop. If you have done these things, but are still having trouble, please contact customer service. Check the lights, the brakes, and all the features, and make sure they are all working properly. Missing tire extension - poor quality control. The key is to build your own vehicle with its own motor coil wire. Gotrax Apex Pro Commuting Electric Scooter - Black : Target Gotrax has also added a longer battery life. What did the brake pad rubbing sound like? Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. They cannot show error codes. In removed the old handle bar and battery and installed new one. Has seemingly chose to simply respond but not take action (i.e. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. When it comes to hoverboards, the magic fix-all is called recalibration. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Gotrax Troubleshooting Archives - besteride.com E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Front tire making a very loud noise. k 3TXK c"b0] 3:P $% Yes, you read that right. I didn't realize my tires were about half the recommended psi. This was fixed with the company sending a replacement tire. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. GOTRAX - F5 Electric Bike. 51 4.7 out of 5 Stars. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Thus can not charge scooter. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. It will display all specifications more visibly. Now you are finished and ready to test your work. 0000256654 00000 n rider weight: 154 Lbs. Gotrax is known for adapting its electric vehicles to the needs of consumers. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. error: Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Kick stand wobbly. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. We'll go through each electric scooter and the error codes that occur. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM Test The Battery Pack On A Scooter That Runs. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Since battery indicator has 4 bars, easy to do the math. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. 0000013506 00000 n Check Out Our Guide! Motor stutters with rapid jerking and wont go.. possible motor failure. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. How To Fix Gotrax Scooter Not Charging - How To Finders No. Apr 15, 2021 For example, only standing with one foot on your hoverboard can cause some models to beep. Choose from Same Day Delivery, Drive Up or Order Pickup. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Always be sure to consult the . E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Gotrax GXL Scooter Battery Pack Replacement - iFixit It was the front wheel so more difficult, cost 40 for replacement. Here is a link to find the manual for your Gotrax hoverboard. I try and ride economical to maximize range and durability. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 110 20 Further, the locking pin is completely . Beeping can also indicate uneven pressure on the hoverboard sensors. Include an image for extra impact. Use caution as extreme force may damage your scooter console or battery connections. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Bolts provided are rusted - poor quality control. Only tools required are the 4mm Allen wrench and a set of pliers. This is a few specific actions that act as a reset for your board and can fix many common issues. New Safe Step Technology - Both feet must be placed on the . Home. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Its possible the quality slipped with the V2, but they are basically the same scooter. Here is a link to find the manual for your Gotrax hoverboard. Set the line out of the way once disconnected. %PDF-1.4 % Gotrax GXL v2 problem : r/ElectricScooters - reddit Even if you've just ridden it, the battery may not be sufficiently charged. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Back wheel brake mis-aligned. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. For further repair and troubleshooting help please visit our repair help area. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. As you can see here I was able to do it with my fingers. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age If it's not been used for a while, it might need charging. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. The GMAX is one of our most powerful electric scooters to date. I requested a refund. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. In this video we take a look inside a GoTrax G2 Scooter. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Is a fire hazard. I continue to struggle with GOTRAX's customer support team. 110 0 obj <> endobj xref Problem not solved. *You may need to perform a recalibration up to three times to fix your issue. So, 3 hours for 4 bars = 45 mins of charging time per bar. When you connect the charger to the hoverboard it will turn red to let you know it is charging. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. GoTrax V2 Not Working. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Not much help really. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Make sure the petals are level with each other and on a flat surface. I'll monitor the post to see if these are isolated or widespread. Entice customers to sign up for your mailing list with discounts or exclusive offers. In addition, I now have the old lithium ion battery I need to figure out how to dispose. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Once you ensure the position is correct, gently slide the pack into the tiller. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Visit the Gotrax . Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Fix Water Leaking From Air Conditioner. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. 0000002873 00000 n If there is, youll need to buy another one and replace it. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! First, plug in your charger and make sure that it works before continuing. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. bay_blade2000 3 yr. ago That's not what I am saying at all. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. *You may need to perform a recalibration up to three times to fix your issue. Turns on but shows zeros no matter what. In this video we take a look inside a GoTrax G2 Scooter. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Gotrax scooter doesn't work - YouTube We show a quick view. All I've done is adjust the brake pads to prevent rubbing. . Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. These codes will pop up over your console's display when there are issues within your electric scooter. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Hold down the power button for 10 seconds. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Scooter Does Not Run : ElectricScooterParts.com Support I've emailed support but I'm waiting. Entice customers to sign up for your mailing list with discounts or exclusive offers. New comments cannot be posted and votes cannot be cast. If all of them work normally, then you need a new charger. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever I absolutely love this scooter. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. To power the scooter off, press and hold the red button for 5 seconds. If damaged do not proceed. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Problem is from inside the tire assembly. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Range: 4 miles (est) Max. But when I press the throttle, nothing happens. If that doesn't work, email support. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. You may want to check your fuse box to see if any fuses are blown. We appreciate you customer service and willingness to do the right thing! As an Amazon Associate I earn from qualifying purchases. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Looks like spring issue. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Contact: kevin@ocproscooters.com or text: 714-420-1311. Gotrax Gks Electric Scooter : Target Check Out Our Guide! I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Shop safe on GOTRAX Official website. Frequently Asked Questions - GOTRAX Official Site Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Now i have error code 30! Its possible that you got a defective battery. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. $799.00. It goes fast and I can go up big hills . You can recalibrate your Gotrax hoverboard by following the instructions above. Amazon.com: Gotrax Scooter Parts Troubleshoot common issues with your gotrax hoverboard with our handy guide. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Thank you GoTRAX for fixing my 7 year olds birthday gift! Scary at first. Therealjondotcom 3 yr. ago. In the next video we will show the complete repair, reassembly and testing. 0000047449 00000 n You can now turn your hoverboard back on.*. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. `f25Jz>`lf(< @%-vCN EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Back wheel cover scraping tire. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Gotrax Issues : r/ElectricScooters - reddit (If you see an issue, please stop and consult a technician before proceeding.). Has expected us to be scooter technicians to diagnose the problems. The GOTRAX Electric Scooter Troubleshooting Guide I kicked off the odometer began registering speed. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. I will come back and edit the post if I experience anything that you've listed. Aug 15, 2020 Powered up the scooter. Create an account to follow your favorite communities and start taking part in conversations. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Here is a link to find the manual for your Gotrax hoverboard. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. I also have a V1 and no issues. Took 8 business days to fix (total of 11 calendar days). If your charger does not turn green when you plug it in, your problem may lie in your charger. Gotrax recommends 3-4 hours for charging time. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Save my name, email, and website in this browser for the next time I comment. GoTrax GKX electric scooter | Tom's Guide Grab the new battery pack and ensure that your are installing the battery pack correctly. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). The console on the scooter displays speed in MPH, battery life, and headlight. Easy Fix but time consuming. Gotrax Gxl V2 Commuting Electric Scooter - Black : Target