Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. So sorry. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Attendance at business meetings and business travel. Safe, Fast and Verified Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Budjerah: 6:00 6:30pm You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. i spent 2 hours online and still didn't manage to secure tickets. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Doors Open: 5:00pm I recognise the terms of service were available, but nobody reads those. Can I use a Ticketek gift card or voucher? Are there any age restrictions enforced on my event? I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Simply do not try to contact them in any way shape or form.Worst customer service. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Breakdown A copy of the call out note froma nationalbreakdown recovery service. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. This is not an insurance policy. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A copy of the travel warning from the Government Agency. Where a Ticket is offered for sale, sold or Everybody else looks like a paedo. Travel insurance and COVID-19: what you need to know. Here are 8 tips for writing great reviews. You may also wish to resell your tickets if you cannot use them. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. means the unforeseen change of the date of an examination that. But the thing is, they didn't. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Companies can ask for reviews via automatic invitations. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. What can I do if my tickets are lost, damaged or stolen? A doctor cannot be You or a member of Your family. If there is a financial failure of any Transport provider. They agreed I shoudl get a refund, then asked for my account details for the refund. Maisie Peters: 7:00 7:45pm Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Requesting a Refund. I find the app difficult to navigate. Can never get a refund on tickets and/or speak to someone within Ticketek. I've purchased a ticket and my event is tonight! To apply for a Refund simply click on the link in your booking confirmation email, or click here. There is no phone number, only an email which does not get answered. Was given tickets for Ed Sheeran concert as a gift. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. They gave me specific number to call to move tickets. Where You are the business owner or registered Director, or a member of Your family is. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Sick relative? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Instead I was sent the PDF email after the show. A police report confirming details of the theft. I received an error message after purchasing tickets. Verification can help ensure real people write reviews about real companies. Download the Ticketek App & add your ticket to your wallet now. Emergency Services Police, Fire and Rescue Service or other Emergency Services. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. As it got closer to Christmas I started to worry, as they were to be presents. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. What gives? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. What should I do? (This can normally be obtained from the transport companys website). So thanks very much! ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. We also ensure all reviews are published without moderation. confirmation or our website for contact details. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount failed the examination previously and had to re-sit. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Our integration means you can list tickets for resale directly from your Ticketek account. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Youmade an unsuccessful request for annual leave for the date of theBooking. In event of a Refund Application the English language version shall be the basis of settlement. I paid the additional cost in checkout for refundable tickets. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. We may consider other Emergency Circumstances at our discretion. I reported the scam to my credit card provider! My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. NEVER NEVER again. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Sell tickets directly from your Ticketek Account. Sell tickets directly from your Ticketek Account. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication If they mean no-shows, then so be it. You may also wish to resell your tickets if you cannot use them. Might be worth looking into? Why does Ticketek Marketplace charge fees? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I'd be interested whether this is something the ACCC would be interested in. There is no phone number, only an email which does not get answered. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges.