Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. As you may already know or will find out after watching this . 01:47 PM. Refunds and billing for return shipping costs The seller is required to respond and provide either tracking information, delivery updates, or a refund. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Solved: How to go about returning an item when a seller do - The Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Tip Select the percent you want to deduct from the refund amount. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. '&charset='+document.characterSet : '')); Add a message to the buyer explaining why the refund wasn't full. You probably won't win, but if you don't call, the chance of you winning is ZERO. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. Return an item for a refund | eBay See our page on, Would you like us to help with an open return request? If I accept it, I can still require a return of the item & always do. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? See Partial refund guidelines. If we're asked to step in to help, we may ask the buyer to return the item to you. var m3_r = Math.floor(Math.random()*99999999999); If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. But once . I originally shipped the item via FedEx because it's cheaper for heavier items. @missjen316 wrote: Fit issues are not covered by the MBGs. So they can make it sound as the 23 days was trying to help you. Some returns may remain open for up to 35 business days. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Enter the amount you wish to offer the buyer. If we're asked to step in and help, we may ask the buyer to return the item to you. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. What if any recourse do I have in this situation. This is a good option for low-value items. You can also find more information in our full article below. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Select the applicable selling categories. if (document.context) document.write ("&context=" + escape(document.context)); If you offered free shipping, you'll need to refund the buyer the full amount of the item. In some cases, we may automatically accept a return request on your behalf. Thank you very much for your help! Sellers are required to deliver the item as it was described in the listing. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Both buyers and sellers must meet all applicable return requirements. document.write (document.charset ? Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Most sellers don't understand this. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. if (!document.MAX_used) document.MAX_used = ','; Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. 04-18-2022 eBay may step in without the buyer asking, if the seller didn't respond to the return request. Unresolved buyer returns can cause sellers . If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. However, sellers cannot refuse REFUNDS. You accept returns in your policy, and the buyer changed their mind about a purchase. It's become so bad that it's the topic of memes and the punchline of jokes. Trading Cards have a more limited return window. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. See the table below for guidance on issuing a partial refund. Select. Proof of delivery for returned items Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. I am not saying that's what OP was doing, just informational, since they are new to SNADs. What's the point of "returns not accepted" ? : r/Ebay - reddit If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. You can choose to add a message to the buyer. View basket for details. If the buyer is responsible, choose your return address from the dropdown menu. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. am I required to pay for shipping? You have 8 calendar days to review the return reques t and take action. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. The buyer requests a return in their My eBay and you'll be notified by email. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. I have a chrome plugin that replaces buyer with seller and seller with buyer. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. When a buyer opens a return request, the funds related to the sale may be put on hold. Whats the point of offering sellers the option of not taking returns. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. eBay may step in without the buyer asking if the seller didn't respond to the return request. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. On the next page you'll see the refund amount. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. The seller is required to respond and provide a solution to the buyer's issue. What happens if an eBay seller doesn't accept a return? - Quora Buyer's expect returns. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. What's the point of no returns? : r/Ebay - reddit In some cases, eBay may automatically accept the return on the seller's behalf. Answer (1 of 3): Sellers are not required to accept returns. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. I was not trying to show how it 'benefit a buyer". Select your carrier and enter the tracking number. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. If the buyer does not ship the return by the specified date, eBay may close the return request. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Tip Big surprise there. In the wrong place? If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. If the buyer is responsible, choose your return address from the dropdown menu. How to go about returning an item when a seller doesn't accept returns? If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. This is a good option for low-value items. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. eBay closes the case. We'll then ask the buyer to post the item back to you within 10 business days. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. 04-18-2022 Select. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. I just sell locally to avoid all shenanigans. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. This is at the seller's discretion. For more information about buying and selling internationally, please see our policies on International selling and International trading. See Partial refund guidelines. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Read our most popular questions and answers about handling return requests from your buyers. Should I wait for the seller to contact me? If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. var m3_r = Math.floor(Math.random()*99999999999); Returns should be sent with tracked shipping that can be independently validated. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. From my experience it does deter some buyers from initiating a return request. if (document.context) document.write ("&context=" + escape(document.context)); Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Help for buyers and sellers. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. The item was shipped and confirmed as delivered. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. Choose the item above to start resolving a return. Ebay has a 30 day money back guarantee that is available on most all items sold here. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. I recently sold a dji osmo mobile on eBay, I specified no returns. As you may already know or will find out after watching this video that it simply doesnt matter. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" What in the actully insanity is this? Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. But I certainly won't be surprised if I have to allow a return anyway. How do people alwats confuse this. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. document.write (" Copyright 1995-2023 eBay Inc. All Rights Reserved. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. For example, you may have opted to automatically accept return requests. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. var m3_u = (location.protocol=='https:'? No returns sellers can't "refuse" a SNAD. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. You have 3 business days to respond to the request and resolve the buyer's issue. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. You can either: - accept the return and provide the buyer with a return label. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). This is a good option for low-value items. Select your reason for the return. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Returns cannot be closed at the request of a seller. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Carefully check the returned item before issuing a refund. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. How to accept a return when the buyer changed their mind about a purchase. And we had to let him. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency.