Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. In the Add Prompt screen, select the type of prompt you want, then click Next. How do I enter a fleet card in My Wallet? - Upside Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. How to Use a Wex Fuel Card: A step-by-step guide Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. The card can be used to purchase any type of fuel, including gasoline and diesel. crazy third time its going on. Shady company Dont ever deal with them!!! In the Policy Number menu, choose the policy that will receive the prompts. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Wex gas card approval NO PG! - YouTube Please please please read reviews and stay away of this company. Still, businesses must have specific equipment set up for companies to accept them. Karma wins in the End WEX is complete rip-off. Click Issue Money Code. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Unethical? By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Youll need to contact your credit card processing company. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. WexLocationCode.setTransientValue("wex02"); Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. WEX, Inc. is ran by idiots. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? They are trying to cover up their lies by sending some spam emails as well. See Which Processors Offer No Monthly Fees And No Contracts. Looking that way. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Learn more about our monetization policies here. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Most horrible experience with fuel cards. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. This review will focus on Wex's payment acceptance products for merchants. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Exceptions are even color-coded to make them easier to prioritize. How can I go about it? To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Enroll to Use State Fleet Card for Fuel Purchases - California As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Military veterans possess invaluable leadership skills and business acumen. Fleet Fuel Services | Element Fleet Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Enter and confirm an email address. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. (See Look up card.). MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. We have no recourse. My wex net 30 approval | Wex net 30 | Wex net 30 fleet card NEVER let this company get your bank info. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Vehicle Fueling Procedures - Fleet Services - University of Alabama Do NOT use this company if you can avoid it. Click Look Up Cards. WexLocationCode.setTransientValue("wex02"); A new account was opened for our company that we were unaware of because WEX changed their system. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Getting paid to re-write this page? This even applies to co-branded cards. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Hopefully they get banned from my state at least. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. They now want a detailed receipt. Click Finish. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. For example, a gallon-per-transaction limit for a type of fuel. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? an account in a name who is not associated with our company. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. We may earn revenue if you obtain services from a provider that we recommend. To create a new policy, click Policy Management in the top menu, then Create New Policy. As with most things in business, if you make it easier for customers, youll see more sales. These revenues in no way influence our ratings or reviews. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Trouble Getting Approved? They have a long history of giving back, engaging with local. WEX Reviews: 1,048 User Ratings - WalletHub What if additional documentation is required? The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Wex and Voyager cards can be used at any participating gas station. Why would you need to show a receipt from your dr that does not even make sense? My monthly statements went from $155 to $914! How does it work? by admin / Thursday, 26 July 2018 / Published in Posts. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. We are going through the same situation. I have never gotten a paper receipt ever in the last 10 years. This type of billing is unethical at the very least. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Simply add a few details about yourself and the application will be submitted in minutes. Fleet cards also allow businesses to control how drivers spend on fuel. The most common fleet cards are by Wright Express (Wex) and Voyager. made a mistake ( or is it FRAUD?) However, not all fleet card types are alike. The Verifone machine is universal, and can be used with many different processors. Hard to get a hold of. On the Credit screen, select the contract for which youd like to view the credit balance. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards However, Visa and Mastercard offer their own fleet. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. (207) 773-8171 Corporate Office. Accepted Cards | Square Support Center - US Track fuel expenses automatically. Add a reference number and note, if desired. CANNOT STRESS THIS ENOUGH!! Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has A fleet fuel card is a card used to purchase fuel from a gas station. The current policy limits are displayed. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Look up and select the card you want to assign. * Required Field First Name * Last Name * Business Name * State / Province * Hey y'all!!! Incompetent fucks. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. They are nightmare if there is a problem. Also, cant use funds from previous year for 3 months after the new year. Required fields are marked *. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. The due date was 1/20/2023. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Click Authorize Payment and confirm the payment info. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Corporate Office Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Accepting Fleet Cards - How to Accept Wex, Voyager, and More Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. How fleet fuel cards work. Attempts to reach a representative for clarity were again unsuccessful. Instead, youll be charged a percentage and may be assessed additional costs by your processor. This is why their CEO gets 9 million per year ! ERGs drive diversity by fostering new bonds and communities across the company. On the Policy Management screen, you can edit existing policies or create new policies. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Again, there was NO explanation or warning. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. This is our complaint on WEX, Inc. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. If you have your own Wex Inc. complaint to make, please do so in the comments below. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Here Are The Processors Who Don't Hide Fees. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. Vehicle Fueling Information - Wright Express - Kansas Referral Partner Application Now they want to give us back $86. Right during our most busy time of the year. See this page to learn how we support our operations. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Im now on my 3rd time submitting the form to them. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. To edit a policy, select it in the Policy Number drop-down. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. How does it work? Ready for the ultimate credit card processing experience? How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). This is a fraudulent account. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. They never revealed that to us and what was noted was a 6.99% interest rate. Look for the QBO file you saved in Step 1 and then select Open. Ive contacted customer service multiple times and spent long times on chat and hold both times. I became a Wex customer in November 2021. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. For the tightest security, use Exact Match. EFS/WEx decided to debit our account and send us a check. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. I just got my second invoice from WEX. Fleet gas cards are a better way to manage fuel expenses for business vehicles. This does not compare favorably to our list of best credit card processors. Sent payment again by certified mail, they received it, but Charged $85 late fee twice No way to set up an auto pay. AVOID THIS COMPANY AT ALL COSTS. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. None of which have been successful. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. NO. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. The Prompts Information section appears. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Gift & Loyalty Cards, ISO/Agent Program Nicole We are former TCheck Customer, used it mostly for paying lumper fees. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video EFS and Fleet One | Contact Customer Service | WEX Inc. Your as bad as our government, you killed my job my career. Choose Cash Advance from the drop-down menu. Furthermore, there are specific store-branded card networks offered by particular brands. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Bonsai Point of Sale Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. We were then told that the 6.99% was the periodic rate rather than the APR. Click the desired card # to view its details. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Phillip created this website and has written over 1,000 articles regarding all things payments. Having issues making the most of your WEX experience? Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Merchants most commonly describe unexpected incidental fees and high termination fees. I think this would be great for our business! Get to know COBRA regulations and how they impact you | WEX Inc. Wex Inc. Credit Card Processing 2023: Reviews & Complaints