One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Repair by an Expert. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! An expert can help you narrow down options and find the perfect jewelry. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Top of the Page, What is the difference between white gold and platinum? I called customer care and no one called back. We encountered an issue signing you up. I would like to receive my e card immediately. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. } Your Jewelry Consultant is ready to talk! Our Company Since then I've heard nothing from them. Unsubscribe easily. The ring came in perfect condition, no scratches or anything. Will I have to pay shipping charges if I request in-store pick up? Then I could buy the warranty after the repair for a few more hundred dollars. The very next day its 30% off and this store will not give me the additional 5%. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Exchanges can be made at any Kay Jewelers location. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. When will my credit card be charged for my in-store pick up? Whenever I purchase jewelry I always go to Kay Jewelers. Shipping has always been top notch and quality too. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. color. I am beyond frustrated with the service department at Kay Jewelers. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Corporate Phone Number: +1-441-296-5872. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. I have never bought any real gold that would break the way these pieces continue to break. I am beyond frustrated with the service department at Kay Jewelers. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Ring sizing service will take up to three additional business days. Posted Meghirdetve tbb mint 30 napja. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . I call to have it fixed and was told no. "Kay jewelers online service is hot garbage, worst trash ever. I don't believe that we should be charged. A link has directed you to this review. 7 days later was told it WASN'T issued and will be in my account in 7 days. We went to the Kay Jewelers located in Pentagon Mall. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. A diamond's value is determined by its carat weight, color, cut and clarity. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I was told it could be exchanged by 2 different managers. Thanks again Ashley! Presently, Kay jewelers is in breach of two contracts that I have with them. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. They use them, abuse them and then let them go!!!! Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. I returned the earrings to the store on 2/26. You should not buy your engagement ring from this jeweler. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Very disappointed with kay. You are going to save $50 OFF with it. Kay Jewelers does not raise credit limits automatically as a matter of policy. The store is refusing to do that as well. It was a great relief to have it arrive so soon. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Top of the Page, When will my credit card be charged for my in-store pick up? I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Text (855) 221 - 6255. If requested, can I have my merchandise gift wrapped at the store? I will continue to put this review everywhere I can! } Repair paid for and diamond replaced. Clarendon House 2 Church Street. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. The business is located in Newburgh, New York, United States. I paid to have it fixed once and waited, so i think thats fair. You all are Rock StarsSheena. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Top of the Page, Do all rings come in the same size or are there different sizes available? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. I have no clue why there are so many negative reviews. Either another chain or another piece of jewelry or refund. Desired outcome: You'll have great cow workers and flexible schedule The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I would like to write a letter to your corporate offices. I purchased 3/4 diamond studded earrings. We appreciate that you've chosen Kay Jewelers. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Also apply for our NEW Concierge position for the holiday season. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. I WAS there at 6 months. Top of the Page, Do you offer engraving? Its location on this page may change next time you visit. Top of the Page, What colored gemstones are considered precious? We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Both gifts from my husband were purchased at this store and I had the receipt. (Trade-ins are not accepted at kay.com.) I ordered a necklace for my aunt for Christmas. Most orders will arrive within 3-5 business days. It's a wedding band. Affiliate disclosure: Hotdeals.com uses affiliate programs for * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Get questions answered and resume your conversations easily! She returned my call within an hour. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. When will my credit card be charged for my in-store pick up? I suggest you find a better place to buy your Jewelry if you want good service. Desired outcome: I turned my ring into the kays store on March 9. Saturday: 9 AM 10 PM ET. She lives out of state so I ordered online in her name and shipped it to her. Kay Jewelers customer service. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. He decided he was gonna get it appraised and wanted to wear it because it was so special. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. On May 27, 2022 Picked up ring from Kay. Learn more We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Enjoy reading our tips and recommendations. Or you may exchange it within 90 days of purchase at any Kay Jewelers. #greatcause. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. I had it insured and it appraised almost 30% more than what he paid for it!! Thank you Connie so much. Top of the Page, What do I need to bring with me to the store to pick up my order? Color gemstone jewelry is not eligible for trade-in. Platinum is pure metal that is naturally white and much more Kay Jewelers does not provide customer service by email, but does provide it by phone. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unsubscribe at any time. Kay Jewelers customer service and expertise. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Please read reviews from customers as myself or I promise you that you will regret going to Kays. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. They told me the entire ring should be cashed out because it was unrepairable. Credit & Financing. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. I paid approx. KAY . Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Really?!? I've already spoken to the store manager, I do not want to speak to him again. I placed an order on December 23 and decided the same day I did not want to make the purchase. Returning your KAY purchase is easy. I contacted customer service and they do not have the ability to push the transaction out or expedite. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. Will I have to pay shipping charges if I request in-store pick up? Order number: [protected] A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. For payments and other help, contact Kay credit card customer support at 855-506-2499. Kay Jewelers P.O. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Grab your savings right now. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. They had it sent back and returned on December 29th. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. How will I know when my order is ready for pick up at my Kay Jewelers store? How long will it take for my order to arrive? In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. You will be required to sign for your merchandise when you arrive to pick it up. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. A ring valued at $599. From warranties to orders, Customer Support can answer all your questions. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. We're Available. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. To my surprise she worked it out so that I got a beautiful NEW RING. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. It looked like they played soccer with the ring. Kay Jewelers was founded in August 14, 1910. Do you offer any warranties on your merchandise? In total, there are 3 ways to get in touch with them. They treat their people like trash!!! How can they make sign that and dont release my ring? I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. *This includes the labor and materials necessary to set the replacement diamond or gemstone. What address can I use? Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. I want the additional 5% off. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. What is KAY Outlet's return and refund policy? The Extended Service . Suggest avoid at all cost. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Customer Support Phone Number: 1-800-527-8029. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Please see our return/exchange policy. cart reminders from KAY at the cell number used . Positive and energetic Store Manager with drive to meet and exceed goals set by company. Don't hesitate to place an order now. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! An expert can help you narrow down options and find the perfect jewelry. } This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Well, then I asked to look for a replacement that is the same as the one got lost. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Budapest. Can I have someone other than me pick up my order? .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. A jewelry expert can help you find your dream jewelry. Two REAL jewelers have stated that it in fact can be repaired. I put my ring in bleach and ruined it. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. border: 1px solid #515666; you can get $200 off some orders from KAY Jewelers. Pinterest (Visited 147 times, 1 visits today) You may also like. Found great customer service from Dustin and Xochitl and got a great deal. I never heard back. Clear Filters. Sign in to add more and ensure your Favorites will be available on all your devices. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. You will be notified via email that we have received your returned order and that your method of payment has been credited. I contacted my bank for a dispute and Kay finally refunded me my money. I also went to the doctor to ask about and probably have to go back since its getting bigger! Do Kay Jewelers Increase The Credit Limit? There can be some limitations, so pay attention. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! If you select a size other than the standard ring size shown, service may be required to adjust it. Later I was told it was a custom order and not returnable for that reason. You have added the max number of Favorites. It can take up to ten days for this service. I just want to trade it in for something else. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Do all rings come in the same size or are there different sizes available? My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Desired outcome: Do all rings come in the same size or are there different sizes available? Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.