I have already returned some items from my order and paid 1.99, why are you charging me again? Keep your certificate of postage safe as you will need this as your proof of return. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. I can't see the refund on my bank statement. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Cool with that? If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. returning. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. We're sorry to hear that you've received an incorrect or faulty item. If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. Login to our returns portal. twitter.com Unfortunately we cannot accept returns after this time. Unfortunately we don't offer an exchange facility. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. Please turn it on so that you experience this sites full capabilities. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. 3 Select your preferred return option Print returns label at home. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Click here to generate and print off your returns label and to find your nearest store. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. You've got 28 days to send something back to us from the day you receive it. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Make sure you keep proof of postage! You will need your order number and email/last 4 digits of your phone number. weareMAN. You can unsubscribe at any point. You will need your order number and email/last 4 digits of your phone number. Print returns label at home or in store options. If your items dont make it back to us, youll need to open a dispute with the carrier. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. It takes up to 24 hours from your return being processed by us for your invoice to be updated. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Pierced jewellery cannot be returned for health and hygiene reasons. 90z Revival, Your browser's Javascript functionality is turned off. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . Click here to start a return. Returns and Refunds - Boohoo EU You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. All InPost Lockers are in well lit, safe and secure areas with ample parking. Click here to start a return. Ive paid with Afterpay How do returns & refunds work? Please wait 14 days before contacting us about your refund if you havent heard from us yet. Simply return your item(s) and reorder for a replacement. Hear about exclusive offers, get early access to collabs & quicker checkout. Returns are FREE for premier customers. Weve gone paperless! GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. Your browser's Javascript functionality is turned off. To save on returns cost, its best to return your items in one parcel. this BOOHOO PREMIER. Hoodies, Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. On receiving your return the next step is for us to check the item(s). Keep an eye on your return tracking. Returns via the portal are fully tracked. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. here its as easy as To experience the full world of Boohoo, please enable these or check whether another program is For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. This does not affect your statutory rights. 3 Select your preferred return option Print returns label at home. *Extra 10% discount sent via email to new subscribers only. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Your return arrives back at boohoo! By enabling them, you are agreeing to our. Tell us what you are returning and why :). 2. Read about their experiences and share your own! For all other International customers, please return unsuitable items within 30 days of receiving your item(s). We're sorry to hear that you've received an incorrect or faulty item. We're sorry to hear that you've received an incorrect or faulty item. If your items dont make it back to us, youll need to open a dispute with the carrier. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. 1. letter-spacing: 10px; We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. This does not affect your statutory rights. refund your credit/debit card. Returns - boohoo Your browser's Javascript functionality is turned off. By subscribing, you agree to receive marketing communications from boohoo by email. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. weareMAN. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. 2. blocking them. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. Your order will be held in the locker for 72 hours. Youll find these alternative methods Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! Burnley There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Items must be unworn and unwashed with the original labels attached. If this could be the case, please check your emails including spam and junk. 1. Following the prompts, enter the order details as instructed. Your refund is on its way. There is no returns label in my parcel, how do I return? For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. By subscribing, you agree to receive marketing communications from boohoo by email. Oversized Palm Shirt And Swims | boohooMAN USA If you're cancelling your contract with us but have already received your order, you'll need to return the item (s) to us, see how to do this below. 1. Just pop your items in something non see-through, sealable & waterproof. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. All rights reserved. Select your preferred return option (Print returns label at home or in store options). Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. depends on your card issuer). Items must be unworn and unwashed with the . If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Items must be unworn, unwashed and unused with the original labels still attached. You'll then receive a full refund minus the cost of 1.99 for returning the item. No packaging, no problem! There is no returns label in my parcel, how do I return? If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). Were really sorry to hear that youve received an item thats not in perfect condition. You dont need to remember to keep your proof of postage its all digital! If you have a Boohoo Premier subscription you can return items to us free of charge. 3 Select your preferred return option Print returns label at home or in store options. Print returns label at home or in store options. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Once our checks are complete well refund your credit/debit card. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! Returns and Refunds | Boohoo Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Select your preferred return option (Print returns label at home or in store options). 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Login to our returns portal. No packaging, no problem! Returns are FREE for premier customers. blocking them. One of our customer service agents will be more than happy to look into this for you. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Returns via the portal are fully tracked. Make sure you keep proof of postage! You can cancel your contract here. If you have a delivery related question or maybe you need to track your order. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. by January 24, 2022. by January 24, 2022 0 comment. By enabling them, you are agreeing to our. You'll get an email once we receive your returned item. By subscribing, you agree to receive marketing communications from boohoo by email. Select your preferred return option (Print returns label at home or in store options). Product name and codes of the items you returned. Or simply return your items to the following address within 45 days from the date you received your parcel. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona See our. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Thats why before checking out, its important you acknowledge that you understand this. What should I do if I receive an incorrect or faulty item? With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). You can generate a returns label from our website, attach it to your parcel and then send it back to us. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. If your items dont make it back to us, youll need to open a dispute with the carrier. 90z Revival, Login to our returns portal. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. No packaging, no problem! Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Shorts, Free Boohoo returns | Post Office I have received a faulty or an incorrect item, would there be a charge to return? If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You've got 28 days to send something back to us from the day you receive it. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered.