Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. Offer is limited to new applicants only. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. Lending criteria, terms and conditions apply. If you believe your credit card is compromised, contact your bank immediately. and he will do his best to retrieve it for you. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. To start, please enter your username. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. I've forgotten the password and/or username I made up when I registered online. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. } Anyone can join and membership is free. This should also be the same name that's on your current passport. 2. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. display: -moz-box; What to do if you travel under a different name. 3 Status Points are earned on applicable credit cards only. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. display: block !important; You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. To reset your, , enter your username and email address and click Send. font-size: 0.9375rem; Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Watching your AirpointsDollars and Status Points add up is easy with your online account. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Lucky for you, we have a few ways to get in touch. No. To reset your password, submit your username or your email address below. Status Points add up to make you eligible for Silver, Gold or Elite tier status. If you have forgotten your username, click here to request it to be emailed to you. Simply click on the "sign in" button on. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? It should be considered the best indication of price. } Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. To reset your password, submit your username or your email address below. The relevant month, will be the statement period set out in your monthly statement. Be among the first to hear about the latest offers from grabaseat. Our lowest fares sell out quickly and may not be available on all flights or days. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. Visit airnewzealand.co.nz/koru for details. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. The same applies if you are a Koru member. . Airpoints Terms and Conditions apply. border-bottom: 1px solid #e5e5e5; The family name used for the original booking. How can I find out when flights from my city are on sale? Tasman. It prevents others from potentially intercepting the communication between your browser and the website's server. Calling from overseas: +64 (0)9 357 3000. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Download the Grabaseat mobile app through. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Find out what you canspend your AirpointsDollars on. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. A password manager stores all your passwords securely, so you do not need to remember them. What happens if I fail to complete the email and mobile verification process? air new zealand boarding process. Sorry, these alerts are only for customers living in New Zealand. Update your password. What to do if you travel under a different name Sign up for grabaseat alerts. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. No, AirpointsDollars may not be exchanged for cash. Status Points add up to make you eligible for Silver, Gold or Elite tier status. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. If you change your country of residence from Australia, your AirpointsDollars balance will be converted. Loyalty programme product innovation and optimisation. text-align: center; Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. Join for free today. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. Airpoints is AirNewZealand's loyalty programme. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. } You can use a credit card or debit card for this. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Online and mobile check-in. It's easy to change your personal information. Image courtesy of airnewzealand.com. Will my account be locked if I enter an incorrect passcode? No, AirpointsDollars can only be earned, not purchased. Please note: Online Services is not currently available for residents of Continential Europe. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. } You can also purchase a Star Alliance upgrade using AirpointsDollars. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Is the email and mobile verification process mandatory? Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. What should I do? As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Inflight wellbeing. width: 33.3333%; Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. You can often make changes to your booking online. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Missed out on AirpointsDollars? Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. sales presentation can be a very "hard. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Don't share your personal information online. It may take a little longer than usual to get back to you. TWG Head of Customer Loyalty & Engagement. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. display: -webkit-box; Simply enter your Airpoints number when you book a flight or with one of our travel partners. Seeterms and conditions. .content.header-bottom { 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Last Updated: 2021-10-06 11:45:03 And there's plenty of more ways he can help. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. See the Airpoints terms and conditionsfor full programme details. Please note: Online Services is not currently available for residents of Continential Europe. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Update: Some offers mentioned below are no longer available. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . (AirNewZealand reference numbers end in "H".). If you've not registered yet, you can register for Airpoints online. For more information and terms and conditions please visit the AirNewZealand Shairpoints page. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. You must always gift a whole reward. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. Visit airnewzealand.co.nz/koru for details. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. Air New Zealand Internet Banking. Airpoints Terms & Conditions. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. You will then be able to enter a new password. You'll see how many AirpointsDollars you can earn when you spend with them. General terms and conditions and Grabaseat fare conditions apply. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. Visit www.hsbc.com.au or call 1 300 30 8 880. How do I complete the email and mobile verification process? Your Airpoints number if you have an Airpoints related enquiry. Can I earn AirpointsDollars for a ticket that I have purchased for another person? NOTE: If you are a KSA, . Can I purchase additional AirNewZealand lounge Guest Passes? We'll find out what happened, and credit your Airpoints account if your claim is successful. Lending criteria, terms, fees and conditions apply. If you are not able to access your account, please get in touch with our Contact Centre. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. } Pro-tip: sign in to the website first, for the best Oscar experience. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Westpac Airpoints credit cards comparison table Don't share your credit card information with unknown online requests or websites.