maine puc consumer assistance
You may contact the Commission's Consumer Assistance Division with complaints or questions at (800) 452-4699. Bureau of Consumer Credit Protection. Details Date: February 10 Time: 9:30 am - 11:30 am Event Category: Training Class. Frequently Asked Questions. Skip All Navigation. The Maine Public Utilities Commission also has a Consumer Assistance and Safety Division (CASD) to provide support to all Maine utility customers. Consumer Assistance Hot Line: 1-800-452-4699 E-Mail: maine.puc@maine.gov The Commission does not discriminate in employment or in the provision of services because of Byline: Derek Davidson, with Steve Mitnick. The Public Utilities Commission is expected to make a final ruling by the end of the month. Steve Mitnick is Editor-in-Chief of Public Utilities Fortnightly and President of Lines Up, Inc. Fortnightly Magazine - January 2019. PUC Information → Last year, the Maine Legislature enacted three bills requiring amendments to the Public Utilities Commission (PUC) Rules in Ch. The PUC reviews requests and concerns in multiple ways. “Those who have filed complaints with the PUC are already protected, those who have not can do so," PUC … 2016-00028, Order at 5 (Me. US Cellular is currently applying for those subsidies and we expect those rules to apply to them as well. If you have a problem with a utility, you should make a complaint to the Consumer Assistance and Safety Division (CASD) of the Public Utilities Commission. and Technology, I am Harry Lanphear, Administrative Director of the Maine Public Utilities Commission (Commission or PUC). If your company will not help you, you can call the Consumer Assistance Division at the Maine Public Utilities Commission: 1-800-452-4699. The commission is responsible for regulating electric, natural gas, telecommunications, and water utilities in Maine. Finding the right office to register your complaint against a particular utility or business is often a confusing process. 1-800-686-4044 or Maine Public Utilities Commission's Consumer Assistance Hotline 1-800- 452-4699 or 207-287-1597 or 1-800-437-1220 (TTY Relay) During the period November 15 through April 15, customers who cannot pay their utility bill Maine State Law and Commission Rules retain consumer protections for competitive services and the Commission’s Consumer Assistance Division continues to resolve complaints involving competitive carriers subject to State jurisdiction. The FCC in Washington D.C. has authority to regulate cable service and there are some federal rules that govern service standards. Id. Author Bio: Derek Davidson is Director of Consumer Assistance Division of the Maine Public Utilities Commission. CELL PHONE ASSISTANCE. Wednesday, February 10, 2021 Maine BLWSO 2.0 TCHs Click here for more information Register Online + Google Calendar + iCal Export. Other Consumer Assistance Agencies and Services . As free markets replace regulation, customers must become vigilant and informed. 2006 Me. The Maine Public Utilities Commission is a regulatory board in the Maine state government. Deck: Director for Consumer Assistance and Safety. You can enter your complaint online by visiting the consumer complaint form. The Maine Legislature created the Commission in 1913; it began operation on December 1, 1914. Technically, the PUC has jurisdiction over local and instate long-distance service but not interstate service. Staff members can help prevent disconnection of service, assist in setting up a fair payment arrangement, give advice concerning rules that apply to utility service, and can often resolve service or billing disputes. In a new letter from the PUC to Central Maine Power, the director of the Consumer Assistance and Safety Division said he is 'increasingly concerned' about billing and customer service issues. The Complaint does not allege that CMP has failed to pay Mr. Savage as required under the PUC Orders. The Maine Public Utilities Commission also has a Consumer Assistance and Safety Division (CASD) to provide support to all Maine utility customers. Id. US Cellular is currently applying for those subsidies and we expect those rules to apply to them as well. 815: Consumer Protection Standards for Electric and Gas Transmission and Distribution (T&D) Utilities. Internet Services – (Dial-Up, DSL, wireless or Cable-Modem) – Another unregulated service. Consumer Protection Division Telephone: 207-626-8849. HALLOWELL, Maine — The chairman of Maine’s Public Utilities Commission (PUC) said customers of Central Maine Power (CMP) who still owe the company a lot of money from unexpected bills will not face disconnection, now that the case against the company has been decided. 35-A M.R.S. … The Legal Division See Central Me. York Water District is required by Maine Public Utilities Commission (MPUC) rules to offer you a reasonable payment arrangement on your past due account balance and if we cannot agree on an arrangement, you have the right to seek assistance from the Consumer Assistance and Safety Division (CASD) of the MPUC. It was created by the Maine State Legislature in 1913. If your company will not help you, you can call the Consumer Assistance Division at the Maine Public Utilities Commission: 1-800-452-4699. Power Co., Appeal (By Central Maine Power Company) of Consumer Assistance . PUC declines to reinstate power shutoff moratorium despite request from dozens of lawmakers. Power Co., Appeal (By Central Maine Power Company) of Consumer Assistance 2 Division Decision No. In Maine, a developer may need a Certificate of Public Convenience and Necessity (“Certificate”) from the Maine Public Utilities Commission (“MPUC”) to construct a transmission line of 69 kilovolts (kV) or more. Utilities – The Maine Public Utilities Commission (PUC) has jurisdiction over local telephone service, electric, gas and water utilities. Online Filing, Docketed Cases, Forms & RFPs, Map of the Service Areas of Maine's Electric Utilities, Information on Maine's Natural Gas Service. This story was updated after the PUC responded to lawmakers. ... PUC Consumer Assistance. PUC LEXIS 302, at *2. In a response to lawmakers, Philip Bartlett, chairman of the PUC, said while he is concerned about the impact of the pandemic on customers’ ability to pay for utility services, he doesn’t believe that reinstating the moratorium is the right move. CMP stated that, in making this representation, it was relying on the cycle-disconnection provisions of Chapter 815./5. Current officeholder. The current chair of the commission is Philip Bartlett. State of Maine Public Utilities Commission 242 State St. - 18 State House Station - Augusta ME 04333 February 1997 1996 was an important year for the Maine Public Utilities Commission. Website has online forms to view or print. 2. York Water District is required by Maine Public Utilities Commission (MPUC) rules to offer you a reasonable payment arrangement on your past due account balance and if we cannot agree on an arrangement, you have the right to seek assistance from the Consumer Assistance and Safety Division (CASD) of the MPUC. Bartlett pointed to the work of the commission’s Consumer Assistance and Safety Division, which he said helps customers “by establishing affordable … Consumer Assistance Hotline: 1 (800) 452-4699. 2015-C-2081, No. Utilities – The Maine Public Utilities Commission (PUC) has jurisdiction over local telephone service, electric, gas and water utilities. To contact us, click here. Toll Free: 1-800-332-8529 Telephone: 207-624-8527 Fax: 207-582-7699. 815, effective February 23, 2020.. The CASD is charged with ensuring that consumers, utilities, and the public receive fair and equitable treatment through education, complaint resolution, and evaluation of utility compliance with consumer protection rules. 815: Consumer Protection Standards for Electric and Gas Transmission and Distribution (T&D) Utilities.Last month, on February 5, 2020, the PUC issued an Order amending Ch. Steve Mitnick is Editor-in-Chief of Public Utilities Fortnightly and President of Lines Up, Inc. Fortnightly Magazine - January 2019 . October 3, 2017) ("PUC Order II"). Decisions of the Consumer Assistance Division may be appealed to the full 3-member Commission. Some carriers already allow a 30 day grace period for cancellation. That case, like the one at bar, started when customer Peter Marion lodged a complaint with the Consumer Assistance Division ("CAD") of the PUC (the predecessor to the CASD) over a billing dispute with CMP. The Maine Public Utilities Commission regulates electric, gas, telephone and water utilities to ensure that Maine citizens have access to safe and reliable utility services at rates that are just and reasonable for residential and business consumers. You can also contact the Office of the Public Advocate at 207-624-3687 to make a complaint against a utility.