bletchley house care home cqc
They knew the people they were supporting well and understood their requirements for care. This inspection took place on 22 February and was unannounced. Effective recruitment processes were in place and followed by the service. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. There was a registered manager in post. We reviewed the information we held about the service. We spoke with the manager, the care manager, the regional manager, a unit manager, a senior care assistant, a registered nurse and two care assistants. The service was not always safe. The service did not have a suction machine. Medicines were stored and administered safely, but records for topical medicines were not always accurate. Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated requires improvement. The manager was open and committed to making improvements. Bletchley House Residential Care and Nursing Home. Staff and people who lived in the service participated in a programme of regular Covid-19 testing. Bletchley House Residential Care and Nursing Home is a residential care home providing personal and nursing care for up to 44 older people including people living with dementia. Following an unannounced inspection by regulator the Care Quality Commission (CQC), the team and residents at Caton House Residential and Nursing Home in Bletchley’s Epsom Grove are delighted with their ‘Good’ rating. View Latest Report Bed Vacancies. Healthcare needs were met, and people had access to health professionals as required. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 7JS. The care home accepts older individuals including those with dementia. At this inspection we found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. A comprehensive Safe Operating Procedure during Covid-19 which set out good infection prevention and control practices. Burlington Hall Care Home is a large care residence in Woburn Sands, with capacity to house 53 residents. The independent regulator of health and social care in England, The provider of this service changed - see old profile. Specialisms\services: Older People (65+), Younger Adults (Under 65) CQC Rating (Requires improvement): People’s experience of using this service: The manager had completed audits to support quality checks, however for some areas, these had not identified where improvements needed to be made. Show more Show less The home has been operating since September 2017. Follow up actions were taken when needed. Outstanding CQC rating. No areas of concern were identified in the other key questions. Staff felt able to contact management and senior staff for support at any time. At the time of inspection, 29 people were living in the service. We are currently recruiting for a Home Manager to run our care home in Milton Keynes. Drayton Road is operated by Hightown Housing Association Limited. The residency has been registered with the … Systems to monitor staff training were not always clear or being used effectively. Staff told us that the process was thorough, and that along with the ongoing training they received, they felt well trained and confident within their roles. The majority were satisfied with the level of care their family members received. We spoke with the manager, the care manager, the regional manager, a unit manager, a senior care assistant, a registered nurse and two care assistants. People's consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 were met. Gold Care Homes is a well-established national independent Residential Care Homes group for the elderly. Bletchley House is residential care home that was providing residential and nursing care for 37 older people including people living with dementia. We therefore inspected the key question of well-led. Bletchley House Residential Care and Nursing Home is run by GCH (Bletchley) Ltd. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. Feedback from relatives and staff confirmed the registered manager was available and approachable. We received mixed responses about the quality and consistency of the food served to people. Care Sourcer. When people were using bed rails they were not protected by bumpers. We explored the areas of concern as part of our inspection. Dovecote Manor, Whalley Drive, Bletchley, Milton Keynes, MK3 6EN www.excelcareholdings.com 01908270126 Dovecote Manor Care Home is a large care home situated in Milton Keynes, with 41 beds. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Drayton Road is one of many facilities (a total of fifteen) operated by Hightown Housing Association Limited. Burlington Hall Care Home is a large care residence in Woburn Sands, with capacity to house 53 residents. We are currently free of any Covid-19 outbreak and are taking new admissions on a controlled basis. Kimwick Care Home 7 Colossus Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 6GU (01908) 666980 Specialisms\services: Learning Disabilities & Autism, Mental Health, Younger Adults (Under 65) Care plans were in place but contained varying levels of detail, and were not always easy to follow for staff who wished to understand what people’s needs and preferences were, in a prompt manner. This was a planned inspection based on our last rating and aimed to follow up on information of concern we received prior to the inspection. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, MK3 7JS. Your information helps us decide when, where and what to inspect. Non-medical home care services include personal care, assistance with daily living activities, meal preparation, housekeeping, and transportation. When people were identified as unwell, staff had raised the concern and taken action with health professionals to address their health care needs, however, the action required was not always documented. Let's make care better together. If you're the provider who runs this service: Bletchley House Residential Care and Nursing Home, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, What you can expect from a good care service, Mental health and the Mental Capacity Act, NFCC and CQC announce new joint working agreement, Designated settings for people with COVID-19 leaving hospital, Updated guidance on meeting the duty of candour, Woman fined for running West Yorkshire care agency illegally. The residency cares for and supports elderly including those with Alzheimer's and other forms of dementia. The provider completed an action plan after the last inspection to show what they would do and by when to improve. The home is managed by Country Court Care Homes 3 OpCo Limited. ... Waterhall Care Home is regulated by the Care Quality Commission. Bletchley House Residential Care and Nursing Home is a residential care home providing personal and nursing care for up to 44 older people including people living with dementia. The manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required. During our inspection we saw that there were sufficient numbers of staff on shift that day to meet people's care and support needs. People told us they were happy with what was on offer. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 7JS. Better monitoring of staff training had been implemented. View Telephone (01908) 376049. Staff views were mixed about morale within the team, and some were concerned about staffing levels as more people came to live in the service. People felt safe within the service. Checking systems were in place for mattresses, but these were not effective enough to make sure every person was supported safely and to have the right inflated mattress. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bletchley House Residential Care and Nursing Home on our website at www.cqc.org.uk. The residency cares for and supports elderly including those … Staff felt well supported by the manager, and were motivated to provide good care to people. You can see what action we have told the registered provider to take at the back of the full version of the report. Your full name * Your email address * Your phone number * How soon do you need care? Bletchley House Residential Care and Nursing Home is residential care home that provides residential and nursing care for up to 44 older people including people living with dementia. At the time of inspection, 32 people were living at the service. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. At this inspection enough improvement had not been made in all areas, and the provider was still in breach of a regulation. Bletchley House Residential Care and Nursing Home; Archived: Bletchley House Residential Care and Nursing Home Requires improvement. This was linked to inconsistent recording in many areas of care planning. The manager worked in partnership with health and care professionals. View Telephone (01908) 376049. Improvements had been made to governance arrangements. At the time of our inspection the provider confirmed they were providing care to 25 people. Charts and logs were consistently completed and there was evidence of regular management oversight of these. Bletchley House sits in a quiet residential area and offers the perfect environment to provide first class care for over 18s. Founded in 2001 and the global consumer to make one of these ingredients this phrase Control+F will usually light in ther loafers receive your cheque before we can to make you really WANTED to make durable and lightin the loafers stylish accessories from around extra depth penny loafers the house. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Your information helps us decide when, where and what to inspect. At the time of inspection, 29 people were living in the service. We will publish a report when our review is complete. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 7JS. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. In April 2017, the CQC rewarded the home with an overall rating of good. Enhanced cleaning schedules were in place and as far as possible staff worked on the same floor. People told us they generally felt safe within the service. The provider of this service changed - see new profile. This reduced the risk of infection spread in the event of anyone testing positive for the virus. All staff went through an induction process before working within the service. Relatives wanted more communication and updates from the service, particularly in light of visiting restrictions due to the pandemic. Ratings from previous comprehensive inspections for other key questions were used in calculating the overall rating at this inspection. The Care Quality Commission (CQC) has monitored the home for more than seven years. The residency has been registered with the Care Quality Commission (CQC) for more than two years. Staff were supervised well and felt confident in their roles. Waterhall Care Home is a ‘care home’. People's privacy and dignity was maintained. We observed positive interactions between staff and people. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. We found one person had a deflated mattress and staff were not aware of this. It was not always clear that people received the support they were assessed as requiring. The registered manager was committed to making continued improvements and was passionate about people receiving high quality care. Call us . For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. We also looked at infection prevention and control under the key question of safe. People were supported to have a varied diet, their food and fluid intake was monitored as required. If you're the provider who runs this service: Bletchley House Residential Care and Nursing Home, Inspection report published 25 September 2020, Inspection carried out on 24 February 2020, Inspection carried out on 16 January 2019, Inspection report published 1 September 2017, Find out more about our inspection reports, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, What you can expect from a good care service, Mental health and the Mental Capacity Act, NFCC and CQC announce new joint working agreement, Designated settings for people with COVID-19 leaving hospital, Updated guidance on meeting the duty of candour, Woman fined for running West Yorkshire care agency illegally. Bletchley House Residential Care and Nursing Home. A range of quality assurance checks and audits were carried out. Close to the town of Bletchley and Milton Keynes, Lakeview Lodge Care Home is one of Country Court Care's purpose-built homes. Audits and checks were not always effective in picking up omissions in the recording of people’s care. Specialisms\services: Older People (65+), Younger Adults (Under 65) CQC Rating (Requires improvement): Risk assessments were in place to manage risks within people’s lives. Bletchley House Residential Care and Nursing Home 3.0 miles - Milton Keynes. Staff were trained to support people effectively. Green Home can help. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. ... Care Quality Commission and Association of Directors of Adult Social Care Servi... All news stories; Latest press releases. A specific risk assessment for use of agency staff was going to be put in place. Staff had not been trained in the use of syringe drivers or End of Life care. Some people in the service received support with pressure wounds and were using pressure mattresses. Guide to home care, care at home and domiciliary care agencies in and around Bletchley (Shropshire) including Betamindes Ltd and InSafeHands Ltd. View 242 Reviews from the 50 Home Care in Bletchley (Shropshire). We reviewed six people’s bed rail risk assessment records, staff training records for end of life care, a number of … People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff treated people with kindness, dignity and respect. Medicines were managed safely and people were encouraged to be as independent with medication as possible. This was an unannounced inspection. We saw that supervisions had been recorded, and that on-going supervisions had been booked in for the coming months. People who did use the call bell system told us that staff did not always come quickly enough to meet their needs. We saw that any complaints made had been responded to promptly. When required notifications had been completed to inform CQC of events and incidents, this helped us to monitor the action the provider had taken. The last rating for this service was requires improvement (published 8 May 2020). Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. A complaints system was in place and was used effectively. Compare Waterhall Care Home in Milton Keynes with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. Learn the basics of how to start a non-medical home care business. Bletchley House sits in a quiet residential area and offers the perfect environment to provide first class care for over 18s. It is here that personalised, family led care will be delivered by devoted and capable staff, highly competent in caring for the needs and wishes of each individual resident. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. Record keeping and oversight on records was not always efficient. This location was archived on 16 May 2017. Bletchingley care home, Bletchingley care home Haywards Heath, ... Linfield House View ... Care Quality Commission is responsible for the registration and inspection of social care services in England. A registered manager is a person who has registered with the Care Quality Commission to manage the service. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. Further information about the service can be obtained direct from the provider. At the last inspection we found there was a continued breach of regulation due to poor record keeping and a lack of effective management oversight of record keeping. There had been no use of agency staff for some months prior to the inspection. The inspection was prompted by concerns raised by the Clinical Commissioning Group quality monitoring team following their visit. The home was rated ‘Good’ across all five outcomes of the report, including ‘Caring’, ‘Safe’ and ‘Responsive’. Staffing levels kept people safe, but some people felt there were not enough staff to engage with or complete certain tasks for them. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. We attend a range of events throughout the year. During our inspection we checked the number of hoists in use, checked eight bedrooms of people who used bed rails to see if they had protective bumpers in place and saw a new suction machine. Staff and resident meetings took place regularly and safely. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. Specialisms\services: Older People (65+), Younger Adults (Under 65) CQC Rating (Requires improvement): We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. Like registered providers, they are 'registered persons'. Send care enquiry. Bletchley House Residential Care and Nursing Home is a residential care home providing personal and nursing care for up to 44 older people including people living with dementia. * Care Quality Commission (CQC) registered manager In 2012 in my role as Partner with responsibility for estates I relocated the practice into new purpose built premesis. We are carrying out a review of quality at Bletchley House Residential Care and Nursing Home. Bletchley House Residential Care and Nursing home provides accommodation, nursing and personal care to older people. Staff had an understanding of abuse and the safeguarding procedures that should be followed to report abuse. ; We observed positive interactions between people and staff, and feedback from people about staff was good. The independent regulator of health and social care in England, The provider of this service changed - see new profile. CQC regulates both the premises and the care provided, and both were looked at during this inspection. People’s experience of using this service and what we found. Fern Grove, Lakes Estate, Bletchley, Milton Keynes, MK2 3QH 01908640570 Waterhall Care Centre provides residential and nursing care for up to 56 older people, to include short stay respite care, rehabilitation support and care for people living with dementia. People had a choice of freshly prepared food and drink. The people we spoke with told us that they were happy with the support they received to take their medicines. Staff received supervision from management. We saw that food and fluid intake was being accurately monitored and recorded for people when required. We have identified a breaches in relation to good governance. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. The care home also accepts individuals with Alzheimer's and other forms of dementia and physical disabilities. We will work alongside the provider and local authority to. The last rating for this service was requires improvement (published 01 March 2019). Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. The service had a complaints procedure in place and people knew how to use it. Their concerns were that there was only one hoist to share between 22 people who were using the service. We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. The home is just a 15 minute drive from the town centre, close to shops, restaurants and other attractions including Bletchley Park. There is a difference, keep in mind, between medical and non-medical home care. Visit the home and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep the residents busy. The… more info on Caton House Residential and Nursing Home Group: Sanctuary Care Ltd Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded. Bletchley House sits in a quiet residential area and offers the perfect environment to provide first class care for over 18s. At the time of inspection, 29 people were living in the service. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. All the staff we spoke with said that they received supervision and felt that it was a valuable process.